Stephanie Houser

Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact. Energetic Volunteer offering outstanding telephone etiquette, social media and interpersonal skills. Well-trained individual with past experience working with children and elderly people. Punctual and dedicated to service.

• Service· Provided pleasant and energetic customer service in order to ensure repeat business.· Listened actively to customer requests in order to efficiently meet their needs.· Maintained knowledge of menu items to answer customer inquiries.· Processed customer payments via cash and credit card and audited drawer for correct totals.· Effectively listened to, understood and clarified direct orders, concerns, and issues.· Consistently provided professional, friendly and engaging service.· Followed order's from nurses to successful give medication to resident's.Teamwork· Worked as the crew leader of a restaurant.· Maintained composure during fast-paced, sometimes hectic situations.· Worked together as a team to open and close kitchens.· Led, trained, supervised, motivated, and evaluated customer service representatives.· Contributed to team success by completing jobs quickly and accurately.· Learned all required tasks quickly to maximize performance and productivity.· Fostered a positive work environment by treating employees and customers with respect.· Maintained high standards of cleanliness and sanitation.Leadership· Engaged with employees, especially during busy and stressful periods, to create a positive atmosphere.· Committed the time needed to ensure all assignments were completed, including overtime.· Remained flexible accepting of both change and feedback.· Interacted, worked, or related effectively with people.· Collaborated with team members to prevent conflicts and resolve issues.· Clearly communicated organized processes to reach goals and specific tasks.