Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Howard

Ft Myers,FL

Summary

Dynamic sales professional with a proven track record at Ferguson, achieving $1M in sales and fostering strong client relationships. Skilled in project management and customer retention, I excel in meeting sales goals while adapting to industry trends. Committed to enhancing brand awareness and delivering exceptional service.

Overview

10
10
years of professional experience

Work History

Showroom Sales Consultant

Ferguson
05.2023 - 07.2025
  • Achieved $1M sales budget for 2023.
  • On track to meet $1.5M sales budget for 2024.
  • Highest sales of all 'Own Brand' labels in August 2023 for all of my district.
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Finished 1st in multi-showroom 12 week lighting course.
  • Highest YOY sales for Pfister Brand in my district in 2024.
  • Increased client satisfaction by addressing their needs and concerns promptly and professionally.
  • One of 2 people authorized to complete cash box and deposit transactions.
  • Participated in ongoing professional development, staying informed of industry trends and best practices to enhance sales performance and customer satisfaction.

Operations Manager

Amada Senior Care
03.2020 - 04.2023
  • Created and maintained professional relationships with over 12 clients creating $1.1M revenue annually.
  • Managed payroll for over 100 employees over 3 years generating $700K annually.
  • Identified procedure or process changes required to improve performance and productivity.
  • Responsible for creating all Assignment of Benefits for clients resulting in 100% client reimbursement from insurance companies.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for over 100 new employees.
  • Accountable for scheduling of all employees.
  • Generated new client and employee leads through outside marketing events.
  • Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports while following HIPAA guidelines..
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.

Customer Service Liaison

Petar's Restaurant
02.2019 - 02.2020
  • Attained highest sales 4/5 days per week. Averaging $1800 sales per shift at #1 restaurant in Bonita Springs.
  • Communicated efficiently between both owners, service staff, kitchen staff and up to 20 guests at a time.
  • Established $80-$100 PPG average.

Lead Clerical Liaison

Millennium Physician Group - IMA
05.2016 - 02.2019
  • Coded visits and sleep studies for billing according to ICD10 and CPT codes.
  • Collected any and all balances, co-pay, co-insurances, and deductibles. Balanced all payments at the end of the day through 2 systems and with petty cash.
  • Assisted with the care and coordination of up to 120 patients per day with check in/out and time with physician.
  • Proficient in programs such as Athena, Centricity Group Management and EMR, Availity, EMR Link, Web TPA, and Pay Pros.

Education

Associate of Science - Business Marketing/Management

South West Florida College
Ft. Myers

Skills

  • Project Management
  • Meeting sales goals
  • Customer retention
  • Adaptability and flexibility
  • Brand awareness
  • Product knowledge

Timeline

Showroom Sales Consultant

Ferguson
05.2023 - 07.2025

Operations Manager

Amada Senior Care
03.2020 - 04.2023

Customer Service Liaison

Petar's Restaurant
02.2019 - 02.2020

Lead Clerical Liaison

Millennium Physician Group - IMA
05.2016 - 02.2019

Associate of Science - Business Marketing/Management

South West Florida College

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Stephanie Howard