Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Howard

Carmel,NY

Summary

  • Experience in Customer Service.
  • Strong background in Customer Care, Hiring and Training, Office and Clerical work.
  • Strengths in managing and supervising people in union and non union environments.

Overview

23
23
years of professional experience

Work History

Salon Assistant

EnVogue
09.2023 - Current
  • Greeted and welcomed clients into the salon.
  • Answered phones and scheduled appointments as necessary
  • Kept accurate records of all transactions, ensuring proper accounting procedures were followed at the end of each day.
  • Processed payments, entering sales in register for prompt customer service.
  • Prepared workstations for stylists ensuring they were ready for clients and cleaned (swept, wiped down chair) once their client was done.
  • Ensured there were ample capes and towels throughout the day.

Office Assistant

J&J Management Services
10.2022 - 06.2023
  • Interacted with customers by phone, email, or in-person to provide information.
  • Copy, scan, fax
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Assist homeowners with accessing the resident portal to make monthly payments
  • Assisted Property Managers with office tasks
  • Check email several times daily
  • Complete monthly postage reports via Excel
  • Complete condo questionnaires for homeowners and banks
  • Organized clubhouse rentals for several properties (handled rental forms, clubhouse rental fees, scheduling in the calendar)
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Purchased and maintained office supplies for copier, postage machine, general use

Office Representative & Regional Recruiting Senior

Community Home Health Care
05.2016 - 10.2022
  • Answered phones, assisted with questions or transferred accordingly
  • Assisted applicants with filling out applications
  • Scanned timesheets for Aides
  • Provided supplies to Aides
  • Ordered & kept supplies well stocked
  • Reviewed medicals for applicants, placed calls for followup
  • Scheduled applicants for PCA training classes.
  • Coached and mentored our team to ensure we met monthly hire goals
  • Training & onboarding of new Office Representatives
  • Conducted interviews for potential Office Representatives
  • Sent daily and weekly hire reports

Receptionist, Office Assistant

The Plaza at Clover Lake
05.2014 - 12.2016
  • Greeted Residents and their Families
  • In charge of Resident logs- tracking when they were offsite or in the building
  • Answered multi phone line system and transferred calls accordingly
  • Accepted rent payments from Residents and handled deposits
  • File, Fax, Distribute mail to department managers
  • Performed evening rounds ensuring building was properly secured
  • Performed monthly fire drills
  • Utilized the computer for various tasks involving Excel and Word.

Shopper Advocate

Shoprite Supermarkets
01.2006 - 02.2012
  • Performed pre-employment processes such as interviews, new hire paperwork consisting of drug testing, W-4, I-9 etc., and conducted orientations and training programs
  • Responsible for confidential store personnel material
  • Resolved employment-related disputes through proactive communication
  • Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations
  • Served as company representative at community events to promote company objectives
  • Politely assisted customers in person and via telephone
  • Provided an elevated customer experience to generate loyal clientele
  • Investigated and resolved customer inquiries and complaints in a timely manner
  • Managed a wide variety of customer service and administrative tasks to resolve customer issue quickly and efficiently
  • Served as the main liaison between customers, management, and sales team.

Customer Service Associate

Shoprite Supermarkets
08.2002 - 01.2006
  • Greeted customers entering the store to ascertain what each customer wanted or needed
  • Politely assisted customers in person and via telephone
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Investigated and resolved customer inquiries and complaints in a timely manner
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
  • Performed functions such as refunds, lottery sales, and money orders.

Cashier

Franklin Frames and More
11.2000 - 08.2002
  • Greeted customers entering the store to ascertain what each customer wanted or needed
  • Politely assisted customers in person and via telephone
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

Education

Dutchess Community College

Skills

  • Quick learner
  • Highly dependable, friendly and outgoing
  • Computer literate
  • Strong client relations
  • Excellent attention to detail

Timeline

Salon Assistant

EnVogue
09.2023 - Current

Office Assistant

J&J Management Services
10.2022 - 06.2023

Office Representative & Regional Recruiting Senior

Community Home Health Care
05.2016 - 10.2022

Receptionist, Office Assistant

The Plaza at Clover Lake
05.2014 - 12.2016

Shopper Advocate

Shoprite Supermarkets
01.2006 - 02.2012

Customer Service Associate

Shoprite Supermarkets
08.2002 - 01.2006

Cashier

Franklin Frames and More
11.2000 - 08.2002

Dutchess Community College

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Stephanie Howard