Eric Owens
Marion
Summary
Dynamic and results-oriented professional with a proven track record at 1Amazing Homecare, adept in providing exceptional resident support and managing safety protocols. Excelled in team leadership at Wyandot Industrial, enhancing productivity and customer satisfaction. Skilled in maintenance, time management, and emotional support, demonstrating a significant impact on operational efficiency and resident well-being.
Overview
9
9
years of professional experience
Work History
Resident Assistant
1Amazing Homecare
11.2023 - 12.2024
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Assisted residents in preparing for activity and social programs.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Ensured safe living environment, conducting regular safety checks and promptly addressing any violations.
- Assisted in evacuation during emergency situations, ensuring safety and accountability of all residents.
Maintenance Technician
Cummins Cleaning
08.2020 - 11.2023
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Collaborated with team members to complete larger repair projects efficiently.
Supervisor
Wyandot Industrial
03.2016 - 08.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Education
Marion Technical College
Marion, OH03.2016
Skills
- Time management
- Team player
- Supportive
- Activity planning
- Resident support
- Active listening
- Mental health awareness
- Emotional support
- Self-confident
- Bed making
- Laundry
- Safety monitoring
- Data confidentiality
Timeline
Resident Assistant
1Amazing Homecare
11.2023 - 12.2024
Maintenance Technician
Cummins Cleaning
08.2020 - 11.2023
Supervisor
Wyandot Industrial
03.2016 - 08.2020
Marion Technical College
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