Stephanie Howerton
Lubbock,TX
Summary
Experienced professional with 20-year background in Aviation management. Successful in both startup and turnaround management roles. Comprehensive knowledge of all business operations, including customer service, payroll, bookkeeping, buying and selling product, contracts, price setting, daily inventory, soliciting new customers, and scheduling.
Overview
25
25
years of professional experience
Work History
General Manager
Chaparral Inc. Dba Chaparral Jet Center
Lubbock, TX
08.1999 - Current
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
- Strategized long-term business needs while generating guest relations feedback for process improvements.
- Streamlined operational efficiencies by coordinating staff development and succession planning.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Enhanced operational performance by developing effective business development strategies, systems and procedures.
- Encouraged, trained and disciplined employees to maximize performance.
- Designed sales and service strategies to improve revenue and retention.
- Analyzed product costs, schedules, and customer desires to drive business decisions.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Ensured supply met demand by overseeing all purchasing decisions, replenishment and inventory management.
- Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
- Fostered strong relationships with local and nation wide customers and suppliers by building a trusting relationship and maintaining communication.
- Consistently complied with company policies and government regulations.
- Set and administered annual operating budget, consistently maintaining controls and preventing overages.
- Implemented effective customer service procedures such as always be courteous and open minded to encourage positive feedback.
- Motivated and led team members to work together to achieve targets.
- Built and maintained loyal, long-term customer relationships through effective account management and honesty.
- Decreased costs by negotiating with vendors and suppliers for better prices.
- Coordinated and enhanced delivery of 2 Million gallons of Jet Fuel in each year.
Education
Some College (No Degree) - Business Administration And Management
South Plains College
Levelland, TXSkills
- Supervision and training
- Sales team development
- Policy/program development
- Purchasing and planning
- Skilled negotiator
- Customer experiences
- Recruiting and Hiring
- Client relations
- Product costing
- Inventory control
- Vendor relationships
- Calm under pressure
- Customer relationship management
Timeline
General Manager
Chaparral Inc. Dba Chaparral Jet Center
08.1999 - Current
Some College (No Degree) - Business Administration And Management
South Plains College
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