Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Hoyne

Dubuque,IA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

6
6
years of professional experience

Work History

Bartender

Southend Tap
03.2023 - Current
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Cook Shift Leader- Bartender

JM'S Tap
03.2020 - 03.2023
  • Improved kitchen efficiency by implementing streamlined cooking processes and procedures.
  • Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
  • Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
  • Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
  • Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.

Shift Leader

Perkins Restaurant & Bakery
04.2018 - 08.2022


  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Education

No Degree - Associate of Arts

Northeast Iowa Community College
Calmar, IA

High School Diploma -

Central High School
Dubuque, IA
05.2006

Skills

  • Food Running
  • Basic Accounting
  • Health Codes Compliance
  • Food Preparation

Timeline

Bartender

Southend Tap
03.2023 - Current

Cook Shift Leader- Bartender

JM'S Tap
03.2020 - 03.2023

Shift Leader

Perkins Restaurant & Bakery
04.2018 - 08.2022

No Degree - Associate of Arts

Northeast Iowa Community College

High School Diploma -

Central High School

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