Stephanie Hubbard-Cooke
Waldorf,MD
Summary
12 Years of progressive growth and experience. Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
16
16
years of professional experience
Work History
Store Manager
Ross Dress for Less
04.2013 - Current
- • Directed daily operations of a $13.7M off-price retail store, ensuring execution of company standards and operational priorities.
• Recruited, hired, trained, scheduled, and managed 70+ associates, including supervisors and leads.
• Achieved a 3% sales increase within the first year by improving merchandising execution, staffing efficiency, and customer engagement.
• Monitored KPIs including sales, shrink, payroll, and productivity; adjusted strategies to meet business goals.
• Oversaw inventory flow from truck to sales floor, maintaining backroom organization and stockroom efficiency.
• Led shrink awareness initiatives and maintained audit readiness.
• Executed planograms, floor sets, and seasonal transitions to maximize sales opportunities.
• Coached and developed associates to improve performance, accountability, and retention.
Dietary Aide
Arcola Health & Rehabilitation Center
11.2012 - 02.2013
- Prepare meals under the supervision of a dietary manager or cook
- Deliver dishes and trays at designated times and rooms to 30 daily
- Take down dining areas and collect plates, glasses etc.
- Discard leftovers and take out garbage
- Clean food stations and wash dishes, cooking vessels and silverware
- Stock ingredients and monitor inventory
- Help maintain kitchen equipment and appliances
- Assisted in meal preparation and presentation, ensuring adherence to dietary guidelines.
- Monitored food temperatures and storage conditions to maintain safety standards.
Receptionist
Star Lane Driving School
09.2009 - 12.2012
- Provide administration assistant to the students and Instructor
- Answer high volume calls, complete work schedules, manage calendars, and arrange appointments.
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters
- Maintain office files and documents.
- Managed front desk operations, ensuring a welcoming environment for students and parents.
- Scheduled and coordinated driving lessons, optimizing instructor availability to 15 student.
Education
Associate of Science - Sociology
Prince George’s Community College
Landover, MD03-2022
High School Diploma -
Eleanor Roosevelt High School
Greenbelt, MD05-2010
Skills
- Store operations management
- Multi-department coordination
- KPI-driven sales strategies
- Shrink control management
- Inventory management
- Experience with POS and Office software
- Customer service excellence
- Scheduling, Payroll & Labor Productivity
- Team building and development
- Visual merchandising expertise
Timeline
Store Manager
Ross Dress for Less
04.2013 - Current
Dietary Aide
Arcola Health & Rehabilitation Center
11.2012 - 02.2013
Receptionist
Star Lane Driving School
09.2009 - 12.2012
Associate of Science - Sociology
Prince George’s Community College
High School Diploma -
Eleanor Roosevelt High School