Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Interests
Quote
Timeline
BusinessDevelopmentManager
Stephanie Hubbert

Stephanie Hubbert

Killeen,TX

Summary

Adept at CRM software and excelling in complaint resolution, I significantly enhanced customer loyalty at Teleperformance USA through outstanding service and problem-solving skills. My ability to remain calm under pressure and foster teamwork has consistently driven positive outcomes, showcasing a results-driven approach with a focus on achievements over tasks. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

18
18
years of professional experience
1
1
Language

Work History

Customer Experience Specialist

Teleperformance USA
10.2019 - Current
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
  • Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Investigated and resolved customer inquiries and complaints quickly.

Material Handler

Texas Hydraulics
03.2016 - 07.2018
  • Transported inventory items to appropriate locations.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Prevented product damage by carefully loading and unloading materials using appropriate equipment.
  • Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
  • Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
  • Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
  • Ensured accurate record-keeping through diligent documentation of all material transactions and movements within the warehouse.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.

Assembly Line Worker

Artcobell
02.2013 - 08.2015
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
  • Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Boxed, labeled, and transported items to support assembly operations.

Customer Service Representative

Aegis
05.2012 - 02.2013
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Caretaker

Daybreak Community Services
04.2009 - 11.2011
  • Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Remained alert to problems or health issues of clients and competently responded.
  • Developed strong relationships with residents and families, fostering trust and open communication.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
  • Assisted in the planning and execution of recreational events for residents, promoting social engagement and wellbeing.

Cashier/Grill Cook

Whataburger
02.2006 - 01.2009
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
  • Maintained clean, organized grill stations for hygienic, orderly food preparation.
  • Cleaned and maintained kitchen equipment regularly.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
  • Restocked and rotated food items according to expiry dates to minimize waste.
  • Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
  • Efficiently managed time by prioritizing tasks according to importance and urgency.
  • Stored and handled goods correctly to maintain freshness and condition.

Education

GED -

Messick Adult School
Memphis, TN
05.2001

Skills

  • CRM Software
  • Product Knowledge
  • Regulatory Compliance
  • Calm Under Pressure
  • Professional telephone demeanor
  • Multi-line phone talent
  • Call Center Operations
  • Understanding Customer Needs
  • Teamwork and Collaboration
  • Customer Service
  • Complaint resolution
  • Problem Resolution
  • Following scripts

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

Remote

Important To Me

Work from home optionPersonal development programsCareer advancement401k matchHealthcare benefits

Interests

Call Centers or Helping people

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Customer Experience Specialist

Teleperformance USA
10.2019 - Current

Material Handler

Texas Hydraulics
03.2016 - 07.2018

Assembly Line Worker

Artcobell
02.2013 - 08.2015

Customer Service Representative

Aegis
05.2012 - 02.2013

Caretaker

Daybreak Community Services
04.2009 - 11.2011

Cashier/Grill Cook

Whataburger
02.2006 - 01.2009

GED -

Messick Adult School

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Stephanie Hubbert