Stephanie Hudgins
Auburn Hills,MI
Summary
Enterprising Store Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Gifted in overseeing all facets of customer-facing and back-end operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
10
10
years of professional experience
Work History
General Manager
Tim Hortons
Waterford, MI
06.2023 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Store Manager
Wendys
Sterling Heights, MI
03.2019 - 06.2023
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Store Manager
Burger King
Sterling Heights, MI
07.2014 - 03.2019
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Education
High School Diploma -
Lakeland High School
White Lake, MI06.2001
Skills
- Shift Scheduling
- Focus and Follow-Through
- Inventory Management
- Multitasking and Organization
- Positive and Friendly
- Motivating
- Coach
- Business Development
- Business Administration
Timeline
General Manager
Tim Hortons
06.2023 - Current
Store Manager
Wendys
03.2019 - 06.2023
Store Manager
Burger King
07.2014 - 03.2019
High School Diploma -
Lakeland High School
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