Summary
Overview
Work History
Education
Skills
Leadership Experience
Timeline
Generic

Stephanie Hudson

Forney,TX

Summary

Results-driven insurance professional with over nine years of experience in claims investigation, liability assessment, and settlement negotiation across high-volume environments. Recognized for integrity, precision, and a client-focused approach, with proven success in fraud detection, policy compliance, and cross-functional collaboration.

Overview

18
18
years of professional experience

Work History

Inside Claims Adjuster

AllState
Irving, TX
12.2021 - Current
  • Conduct thorough claim investigations, and determine liability.
  • Initiate contact with insureds, claimants, witnesses, and relevant parties.
  • Conduct recorded interviews to gather accident facts.
  • Review and acknowledge attorney letters within state-defined timelines.
  • Negotiate settlements, and issue payments.
  • Maintain detailed records, and ensure compliance with state laws.
  • Analyze potential liability exposures, and identify fraudulent activity.

ICS Claims Representative

Geico
Richardson, TX
03.2016 - 12.2021
  • Investigated auto claims using the provided facts and evidence.
  • Completed coverage investigations and evaluated injury claims.
  • Conducted recorded interviews, and referred claims for specialized handling.
  • Reviewed medical bills and attorney letters.
  • Handled high volumes of inbound and outbound claims-related calls.

Finance & Insurance Cancellations Clerk

AutoNation Corporate Shared Service Center
Irving, TX
10.2008 - 03.2016
  • Processed cancellations for finance and insurance products.
  • Handled high volumes of paperwork, and maintained accounting schedules.
  • Researched and corrected accounting discrepancies.
  • Processed check requests, refunds, and stop payments.
  • Maintained compliance with financial and tax regulations.

Title Clerk

First American
Irving, TX
01.2007 - 10.2008
  • Processed and validated tax payments.
  • I contacted banks and finance companies for documentation verification.
  • Verified tax amounts due
  • Performed cash management functions, and maintained financial records.

Education

Bachelor of Science - Business Administration

University of Dallas
Irving, TX
06-1999

Skills

  • Licensed Claims Adjuster in TX, NM, OK, SC, and WY, with a consistent record of resolving complex claims efficiently and ensuring multi-state compliance
  • Led accurate coverage determination, delivering fair and timely settlements, while minimizing liability exposure, and upholding regulatory standards
  • Performed detailed accident reviews, uncovering key inconsistencies that improved investigation accuracy, and reduced potential fraud
  • Applied deep policy knowledge to verify eligibility, streamline claims processing, and support favorable claim resolutions
  • Maintained exceptional recordkeeping, increasing audit readiness, and reducing documentation errors by 20%
  • Explained complex policy terms and procedures to insureds and claimants, resulting in faster issue resolution, and higher customer satisfaction
  • Processed high-volume data at 8,000 KSPH and 65 WPM, with 99% accuracy across systems like Oracle, Citrix, ADP, and CDK
  • Utilized medical terminology expertise to interpret injury reports and collaborate effectively with healthcare providers on claim evaluations

Leadership Experience

Geico Insurance Company Richardson, TX
Team Lead/Coach 07/2019 - 12/2021

● Assisted management with the supervision of associates by providing direction and guidance to ensure customer
complaints and issues are resolved according to company guidelines.
● Evaluated new hire classes and communicated goals and feedback.

Timeline

Inside Claims Adjuster

AllState
12.2021 - Current

ICS Claims Representative

Geico
03.2016 - 12.2021

Finance & Insurance Cancellations Clerk

AutoNation Corporate Shared Service Center
10.2008 - 03.2016

Title Clerk

First American
01.2007 - 10.2008

Bachelor of Science - Business Administration

University of Dallas

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Stephanie Hudson