Stephanie Huie

ESSENTIAL FUNCTIONS: • Knowledgeable of all products and services offered by Millennium Bank. • Processes deposits, withdrawals, transfers, loan payments, credit card advances, and savings bonds in a comprehensive, prompt and efficient manner. • Examines checks deposited and determines proper funds availability based on regulation requirements and completes Hold Notices if needed. • Cashes checks in accordance with financial institution procedures, and ensures that funds are appropriately disbursed and collected. • Sells cashier’s checks. • Identifies counterfeit currency. • Buys and sells currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded. • Balances cash drawer at end of shift (Reports any discrepancies to the supervisor as necessary). • Assists in the night depository function by recording the proper information on the correct log according to procedures. • Answers basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies. • Knowledgeable of various Federal Regulations including the Bank Secrecy Act, Community Reinvestment Act, Regulation E, Regulation CC, etc. and the teller’s roles and responsibilities relating to each act. • Complies with policies, procedures, security requirements and government regulations and obtains necessary approvals and authorizations. • Creates a positive team environment in the banking center by modeling appropriate behaviors. • Proven ability to provide professional responsive customer service. • Ensures teller station is properly supplied. • Answers incoming calls and directs them to other employees as needed. • Balances and maintains ATM and vault as assigned or required. • Collects deposits from ATM daily. • Creates checks for customers as needed or requested. • Participates in sales, service and product training meetings. • Performs additional duties as assigned by supervisor.

• Call center
• Inbound calls
• Verifying customers ID through Transunion
• Directing customers through web pages
• Navigating multiple systems at once
• Documenting accounts appropriately
• Maintaining constant communication with the Manager of Operations of Development
• Screening incoming calls & scheduling interviews with qualified candidates
• Researching, reviewing, & implementing alternative recruiting methods
• Promoting & managing all aspects of the agent referral program
• Supporting the Contact Center's efforts to reduce agent turnover
• Hiring, training, & development Employment Coordinators
• Assisting new staff with Recruiting & Training
• Ensuring proper processing of Corporate background investigation/drug screening procedures
• Monitoring & maintaining recruiting expenses to meet contact centers budget
• Coping/Filing/Scanning
• Microsoft Word

• Perform household duties
• Transportation to Doctor appointments
• Organizing bills & payments
• Managing the dispense of medicine

• Received incoming rehabilitation orders
• Screening calls from Patients, Doctors, Attorneys and insurance companies
• Verified insurance Contacted and scheduled patients for appointments
• Complied Hippa

• Checked in & out patients as well as Greeted
• Scanned ID, insurance cards and verified all information
• Collected copays or money that was owed
• Answered multi line phones & took messages for staff
• Made appointments
• Faxed, copied & mailed all that was needed
• Complied with HIPAA
• Requested recorded from other facilities when needed as well as sent out & copied per HIPAA