Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Hull

Stephanie Hull

Louisville,KY

Summary

Dynamic administrative professional excelling in after-sales support and relationship building. Recognized for enhancing client satisfaction through tailored solutions and effective communication. Skilled in multitasking and quality assurance, consistently improving service processes to maximize efficiency.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing a position that presents professional challenges and leverages interpersonal skills while serving the community.

Overview

21
21
years of professional experience

Work History

Timepiece Services Manager

Davis Jewelers
08.2018 - Current
  • Meet with customers to discuss service needs and offer available solutions.
  • Develop and maintain positive relationships with customers to build rapport and trust.
  • Coordinate with other departments to maintain streamlined and productive workflow.
  • Monitor service staff performance and provided feedback for improvement.
  • Define clear targets and objectives and communicated to other team members.
  • Promptly respond to inquiries and requests from prospective customers.
  • Promote superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Seek ways to improve processes and services provided.

Watch Department Manager

Richter & Phillips
11.2004 - 08.2018
  • Placed orders for merchandise consistent with quality, quantity and other specification requirements.
  • Collaborated with sales team to identify and fulfill customer needs.
  • Managed and maintained purchase orders and invoices.
  • Performed data entry and completed proper paperwork.
  • Provided new item setup, merchandising and inventory control.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

Certified Watchmaker - Watchmaking

American Watchmakers-Clockmakers Institute (AWCI)
Harrison, OH

High School Diploma -

Centerville High School
Centerville, OH
06-1992

Skills

  • After-sales support
  • Verbal and written communication
  • Positive attitude
  • Office administration
  • Estimating and quoting
  • Customer service
  • Multitasking and organization
  • Quality assurance
  • Multiple priorities management
  • Sales support
  • Relationship building
  • Documentation and reporting

Timeline

Timepiece Services Manager

Davis Jewelers
08.2018 - Current

Watch Department Manager

Richter & Phillips
11.2004 - 08.2018

Certified Watchmaker - Watchmaking

American Watchmakers-Clockmakers Institute (AWCI)

High School Diploma -

Centerville High School

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