Overview
Work History
Education
Timeline
Generic
Stephanie Humphrey

Stephanie Humphrey

Great Falls,Montana

Overview

9
9
years of professional experience

Work History

Pickup and Delivery Driver

JNL Brown Trucking
09.2020 - 03.2025
  • Provided exceptional customer service through professional communication and problem-solving skills.
  • Resolved customer concerns promptly, fostering strong relationships with repeat clients.
  • Assisted customers with loading or unloading items when necessary, demonstrating a commitment to superior service.
  • Continuously updated knowledge on regulations related to transportation industry safety standards.
  • Conducted pre-and post-trip vehicle inspections to maintain safety compliance and prevent mechanical issues.
  • Developed relationships with local businesses to promote efficient package exchanges between drivers and staff members.
  • Efficiently planned routes for optimal time management and fuel conservation.
  • Maintained vehicle safety and cleanliness, ensuring a positive representation of the company.
  • Collaborated with team members to streamline pickup and delivery processes, improving overall productivity.
  • Enhanced customer satisfaction by providing timely and accurate delivery of packages.
  • Facilitated the swift resolution of any discrepancies in shipments or deliveries by communicating proactively with appropriate parties.
  • Adhered to all company policies, procedures, and guidelines for consistent performance standards.
  • Handled sensitive materials responsibly, ensuring confidentiality during pickups and deliveries of important documents or packages.
  • Completed necessary paperwork accurately and promptly to facilitate smooth operations.
  • Coordinated with dispatchers for real-time updates on deliveries and pickups, ensuring accuracy in scheduling.
  • Increased delivery efficiency by effectively organizing cargo within the vehicle.
  • Contributed positively to team environment by offering support, sharing insights, and collaborating on process improvements.
  • Managed time effectively, balancing multiple tasks while maintaining high-quality service standards.
  • Navigated traffic with care to ensure the safe arrival of both passengers and packages.
  • Utilized GPS technology for accurate navigation and up-to-date route adjustments.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Delivered packages to customer doorsteps and business offices.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Inspected load security and checked for damages.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Fostered positive working relationships with regular customers.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Kept detailed records of deliveries and money received from customers.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Operated light trucks to deliver loads as far as Number miles from home location.

Cashier

Walmart
05.2020 - 09.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

CNA

Brookridge Nursing Home
05.2016 - 12.2019
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.

Education

Russellville High School

Timeline

Pickup and Delivery Driver

JNL Brown Trucking
09.2020 - 03.2025

Cashier

Walmart
05.2020 - 09.2020

CNA

Brookridge Nursing Home
05.2016 - 12.2019

Russellville High School

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