Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Prophet

Independence,LA

Summary

Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

Overview

22
22
years of professional experience

Work History

General Manager

Burger King
Hammond, LA
06.2021 - Current
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Ensured compliance with local health department regulations regarding food safety standards.

Ass.Manger

Burger King
Walker, LA
05.2019 - 06.2021
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Collaborated with management on developing strategic plans for achieving business goals.

Ass. Manger

Wendy's Haza Foods
Walker, LA
05.2016 - 02.2019
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Recruited and trained new employees to meet job requirements.

General Manager

McDonald's
Covington, LA
10.2002 - 04.2016
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Trained employees on duties, policies and procedures.

Education

HU Grad - Food Service

Hamburger University
Chicago, IL
02-2009

Medical Asst. - Medical Asst.

Coastal College
Hammond, LA
08-1986

Nursing Asst. - Nursing Asst.

Hammond Vocational
Hammond, LA
06-1984

High School Diploma -

Hammond High
Hammond, LA
05-1984

Skills

  • Account Management
  • Schedule Management
  • Advertising and marketing
  • Expense Control
  • Process Automation
  • Loss Prevention
  • Service Quality Improvement
  • Sales
  • Quality Management

Timeline

General Manager

Burger King
06.2021 - Current

Ass.Manger

Burger King
05.2019 - 06.2021

Ass. Manger

Wendy's Haza Foods
05.2016 - 02.2019

General Manager

McDonald's
10.2002 - 04.2016

HU Grad - Food Service

Hamburger University

Medical Asst. - Medical Asst.

Coastal College

Nursing Asst. - Nursing Asst.

Hammond Vocational

High School Diploma -

Hammond High

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Stephanie Prophet