Stephanie Hunter
Los Angeles,CA
Summary
Seasoned professional with 15 years of customer-focused experience, adept in call center operations and patient coordination. Skilled in handling high-volume calls, appointment scheduling, and providing billing support. Seeking a Customer Service Representative role to leverage extensive communication and problem-solving abilities.
Overview
21
21
years of professional experience
Work History
Call Center Remote
Optum Medical Group
11.2022 - 11.2024
- Coordinate with healthcare providers to arrange timely follow-up appointments, ensuring continuity of care for post-discharge patients.
- Facilitate communication between patients and medical offices to optimize appointment scheduling processes.
Medical Call Center Rep
USC
09.2017 - 09.2022
- Managed inbound communications, efficiently scheduling appointments and facilitating timely patient access to medical care.
- Processed patient payments and addressed billing inquiries, ensuring accurate financial transactions and customer satisfaction.
- Coordinated urgent communications by paging on-call doctors, contributing to the prompt response in critical situations.
Loan Specialist/ Call Center
Sunwest Mortgage Co
04.2016 - 01.2018
- Managed a high influx of incoming calls, ensuring prompt and professional assistance for mortgage-related inquiries.
- Conducted proactive outreach via phone to clients in disaster-stricken regions, offering essential support and guidance.
- Adhered strictly to regulatory and company guidelines, maintaining compliance in all communication and procedures.
Warehouse Specialist
Cellphone
02.2004 - 08.2016
- Managed procurement processes by generating accurate purchase orders for mobile device inventory.
- Ensured timely product availability by coordinating with vendors and tracking order fulfillment.
Education
High School Diploma - Communications
Universal High School
Los Angeles, CA09-1994
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Attention to detail
- Flexible and adaptable
- Multi Line Phones
- Medical terminology
- Familiar in Epic
- Compassionate
- Confidentiality
Accomplishments
- Supervised team of 7 staff members.
- Documented and resolved a massive return which led to over 100,000 dollars being returned to the company .
- Collaborated with team of 25 in the development of a new effective system in shipping out products.
Affiliations
- Focuses on my capabilities and the value I can bring to a employer
Most Calls Handled
I won certificates over 4 times on most calls handled in a day , was always trying to show my potential and my strengths. Will provide training for new hires to assist the department.
Timeline
Call Center Remote
Optum Medical Group
11.2022 - 11.2024
Medical Call Center Rep
USC
09.2017 - 09.2022
Loan Specialist/ Call Center
Sunwest Mortgage Co
04.2016 - 01.2018
Warehouse Specialist
Cellphone
02.2004 - 08.2016
High School Diploma - Communications
Universal High School
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