Stephanie Hupke Coding Specialist
Cheyenne,WY
Summary
- Expert in critical thinking and documentation review, ensuring compliance with Medicare guidelines.
- Established strong patient relationships, enhancing customer loyalty and repeat business.
- Detail-oriented and skilled in multitasking, consistently delivering high-quality support.
- Experienced with managing high-volume customer interactions and resolving complex issues.
- Track record of effective communication and team collaboration, leading to successful outcomes.
Overview
5
5
years of professional experience
Work History
Senior Customer Service Representative
Lincare Home Oxygen And Respiratory Systems
11.2019 - Current
- Analyzed patient records to ensure ICD-10 codes are supported with clinical documentation
- Queried physicians when needed to clarify documentation.
- Established strong rapport with patients, fostering long-term relationships and repeat business.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Adhere to Medicare and private insurance guidelines to ensure accurate claim submissions
Education
Undergraduate Certificate - Medical Billing And Coding
DeVry University
Naperville, IL05-2025
Skills
- Customer support
- Critical thinking
- Quality assurance
- Payment processing
- Staff training
- Documentation review
Timeline
Senior Customer Service Representative
Lincare Home Oxygen And Respiratory Systems
11.2019 - Current
Undergraduate Certificate - Medical Billing And Coding
DeVry University
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