Stephanie Hurst
Tulsa,OK
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Dependable and reliable. High energy. Looking for a career that will be fulfilling and one where I can be impactful.
Overview
8
8
years of professional experience
Work History
Operations Manager/ Assitant Store Manager
Bed Bath & Beyond
08.2015 - Current
- Managed staff of 20+ associates at one time.
- Supervised multiple guests and employees at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, safety and cleanliness.
- Identified and qualified customer needs with high success rate.
- Managed sales, and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Completed point of sale opening and closing procedures.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Developed and implemented successful staff incentive programs to motivate employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Assisted with hiring, training, coaching and mentoring new and seasoned staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports. (CIP)
- Managed inventory control, cash control, and store opening and closing procedures.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Trained new employees on proper protocols and customer service standards.
- Reduced operational risks while organizing data to forecast performance trends. (KPI)
- Recruited, hired, and trained initial personnel, working to establish key internal functions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed back of house operations. Shipping and receiving.
- Receiving trucks, processing freight, and managing put away.
- Maintained back of house cleanliness and organization.
- Processed damages and donations.
- Pulled, packed and shipped customer orders.
- Maintained planogram integrity, setting pick path for stock replenishment.
Education
High School Diploma -
Edison Preparatory High School
Tulsa, OK.05.2006
Skills
- Time Management
- Store Opening and Closing Procedures
- Customer Service
- Team Leadership
- Goals and Performance
- Staff Training
- Operational Efficiency
- Maintaining Clean Work Areas
- Cash Register Operations
- Front-End Operations
- Store Maintenance
- Bank and Safe Deposits
- Leading Staff Meetings
- Corrective Actions
- Positive and Friendly
- Employee Terminations
Timeline
Operations Manager/ Assitant Store Manager
Bed Bath & Beyond
08.2015 - Current
High School Diploma -
Edison Preparatory High School