Stephanie Hurtado
Phoenix,AZ
Summary
Started at Foot Locker all the way from the bottom, working my way to being an assistant manager allowing me to be well-versed in many roles. In this role, I have developed management skills that has allowed to be to pay close attention to detail that has helped growth in business and experience. It has lead to help hire team players, provide that motivation to not only provide them with growth within the company, but provide seamless customer experiences growing customer relations. Overall, rooting for the success of the business and continuing my personal and professional growth.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Foot Locker INC.
07.2018 - Current
- Conducted needs assessments and reviewed account information to identify customer needs
- Reviewed analytics from monthly email campaigns and followed up on areas of opportunity
- Motivated fellow workers to perform with persistence and integrity to demonstrate true excellence
- Engaged customers and built connections to drive long-term sales
- Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal
Lead Shift Supervisor
Church’s Chicken
08.2016 - 06.2018
- Communicated with over 100 customers daily utilizing splendid interpersonal skills to increase customer satisfaction and dining experience
- Managed new employee training by showing the employee the proper way of greeting customers and of taking their order resulting in efficiently getting the customer checked out in less than two minutes
- Managed a team of crew members by making sure every crew member knew their task for the day, resulting in more efficiency on the day-to-day basis
- Analyzed daily sales by keeping track of sales on an hourly basis to adapt to situations and maximize profit for the company
Education
Bachelor of Science - Health Care Administration
College of Nursing & Health Care Professionals, Grand Canyon University
Phoenix, AZ04.2023
Skills
- Advanced PowerPoint, Word, and Excel
- Spanish speaker
- Problem-Solving
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Workload Management
- Retail Operations
- Marketing knowledge
- Task Delegation
- Attention to Detail
Timeline
Assistant Manager
Foot Locker INC.
07.2018 - Current
Lead Shift Supervisor
Church’s Chicken
08.2016 - 06.2018
Bachelor of Science - Health Care Administration
College of Nursing & Health Care Professionals, Grand Canyon University
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