Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Iacovetti

Steger,IL

Summary

Detail-oriented and adaptable professional with diverse experience in customer service, emergency dispatch, and investigative support. Delivered excellent interpersonal and communication skills through direct customer interactions in a fast-paced bakery environment. Demonstrated composure and professionalism managing high-pressure situations as a 911 dispatcher, certified in CritiCall and emergency response protocols. Gained hands-on investigative experience with the Illinois State Police, supporting cold case reviews, evidence collection, search warrant execution, and courtroom observation. Committed to confidentiality, teamwork, and continuous learning across all roles.

Overview

6
6
years of professional experience

Work History

Internship Student

Illinois State Police
Lockport, IL
01.2025 - 05.2025
  • Assisted in the review and analysis of cold case files, supporting investigators in re-evaluating evidence, and developing new leads.
  • Participated in the execution of two search warrants, observing procedures for securing scenes, collecting evidence, and maintaining the chain of custody.
  • Observed grand jury proceedings and courtroom trials to gain a firsthand understanding of the legal process, testimony, and evidentiary standards.
  • I accompanied investigators during suspect transport and the booking process, including fingerprinting and intake protocols.
  • Shadowed crime scene investigators during active homicide investigations involving vehicle processing, blood evidence collection, and ballistic analysis.
  • Observed use of bullet trajectory rods, forensic photography, and evidence documentation techniques at crime scenes.
  • I shadowed experienced investigators during interviews and interrogations, learning techniques for information gathering and suspect assessment.
  • Maintained composure and professionalism while being exposed to graphic, emotionally challenging scenes.

911 Dispatcher

Calcomm 911
Calumet Park, IL
01.2022 - 09.2022
  • Dispatched law enforcement, fire, and medical personnel using advanced computer-aided dispatch (CAD) systems, with precision and efficiency.
  • Delivered pre-arrival medical instructions in accordance with Emergency Medical Dispatch (EMD) protocols, supporting life-saving efforts prior to the arrival of EMS.
  • Demonstrated strong multitasking, problem-solving, and decision-making skills in a fast-paced, dynamic environment.
  • Maintained composure under high-pressure conditions, gathering critical information from callers to facilitate timely and effective emergency response.

Baker

Jewels Osco
Dyer, IN
01.2019 - 08.2020
  • Provided attentive and responsive customer service, addressing inquiries, special requests, and concerns with professionalism and care.
  • Resolved customer issues efficiently, using problem-solving skills to deliver timely, effective solutions, while maintaining a positive tone.
  • Demonstrated strong time management skills by balancing multiple tasks in a fast-paced, deadline-driven setting.
  • Prepared a wide variety of baked goods, including breads, pastries, cakes, and specialty items, ensuring consistency, quality, and adherence to recipes and safety standards.

Education

High School Diploma -

Marian Catholic High School
Chicago Heights, IL
05-2020

Bachelor of Science - Criminal Justice

Western Illinois University
Macomb, IL
05-2025

Skills

  • Customer service
  • Attention to detail
  • Proficient in computer-aided dispatch systems
  • Passed the CritiCall test
  • Emergency medical dispatch
  • Decision making
  • ICS certified
  • Bullet trajectory analysis
  • CrimePad software
  • Cold case analysis
  • Forensic evidence handling
  • Blood sample collection
  • Evidence processing
  • Homicide investigations
  • Court testimony

Timeline

Internship Student

Illinois State Police
01.2025 - 05.2025

911 Dispatcher

Calcomm 911
01.2022 - 09.2022

Baker

Jewels Osco
01.2019 - 08.2020

High School Diploma -

Marian Catholic High School

Bachelor of Science - Criminal Justice

Western Illinois University

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Stephanie Iacovetti