Stephanie Ibarra
Columbus,OH
Summary
Versatile and results-driven professional with extensive experience at Petsmart Distribution Center, excelling in warehouse operations and customer service. Demonstrated leadership in mentoring teams and enhancing productivity. Skilled in order picking and critical thinking, achieving high client satisfaction and retention rates. Proven ability to adapt and thrive in fast-paced environments, ensuring safety and efficiency.
Overview
2025
2025
years of professional experience
Work History
Trainer
Petsmart Distribution Center
11.2024 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Revolutionized safety training, significantly reducing workplace accidents.
Rack Picker
Petsmart Distribution Center
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Verified proper labeling and identification on all orders before shipment.
- Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.
Backup Wave Clerk
Petsmart Distribution Center
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth operations.
- Input data into spreadsheets and databases.
Stocker
Petsmart Distribution Center
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Contributed to warehouse cleanliness, ensuring walkways were free from clutter and hazards for shopper safety.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Module Picker
Petsmart Distribution Center
03.2022
- Worked safely and in a timely manner to meet production needs
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Assisted in reducing product damage through careful handling of items during the picking process.
- Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.
Customer Care Advocate Bilingual
Alliance Data
08.2020 - 02.2021
- Mentored new hires by sharing knowledge and providing guidance, contributing to a more competent and cohesive team overall.
- Leveraged strong listening skills to identify customer needs and recommend appropriate solutions or alternatives.
- Assisted in the development of training materials for new hires to ensure consistent quality across the team.
- Maintained high levels of customer retention with proactive outreach initiatives.
- Built rapport with customers through personalized interactions, increasing their trust in the company''s products or services.
Senior Account Manager
Discover Finacial Services
11.2018 - 02.2020
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
Account Manager
Discover Finacial Services
02.2017 - 11.2018
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Streamlined account management processes, reducing response times and improving client service quality.
Education
No Degree - Sports Medicine
Columbus State Community College
Columbus, OHSkills
- Order picking
- Order preparation
- Warehouse safety
- Warehouse operations
- Critical thinking
- Data entry
- Fluent bilingualism
- Team leadership
Timeline
Trainer
Petsmart Distribution Center
11.2024 - Current
Module Picker
Petsmart Distribution Center
03.2022
Customer Care Advocate Bilingual
Alliance Data
08.2020 - 02.2021
Senior Account Manager
Discover Finacial Services
11.2018 - 02.2020
Account Manager
Discover Finacial Services
02.2017 - 11.2018
Rack Picker
Petsmart Distribution Center
Backup Wave Clerk
Petsmart Distribution Center
Stocker
Petsmart Distribution Center
No Degree - Sports Medicine
Columbus State Community College
Similar Profiles
Lyric MatthewsLyric Matthews
Order Filler at PetSmart Distribution CenterOrder Filler at PetSmart Distribution Center
Melissa CarboneMelissa Carbone
Fish Orderfill Associate at PetSmart Distribution CenterFish Orderfill Associate at PetSmart Distribution Center
Alex GerberAlex Gerber
General Warehouse Associate at Petsmart Distribution CenterGeneral Warehouse Associate at Petsmart Distribution Center