Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Inda

Chula Vista,CA

Summary

Experienced professional with a strong background in providing exceptional customer service. Proven ability to maintain an organized, efficient workspace and operate in high-pressure situations. Possesses an upbeat attitude and excellent communication skills.

Overview

10
10
years of professional experience

Work History

SERVER (ON-CALL)

hotel del coronado
Coronado
11.2023 - Current
  • Successfully managed large groups of people during busy shifts
  • Maintained knowledge of menu items and ingredients used in dishes served
  • Greeted guests upon arrival and provided them with menus upon request
  • Handled difficult situations involving dissatisfied customers professionally
  • Responded quickly to guest inquiries or requests in a friendly manner
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.

HOST

Hyatt
San Diego
02.2021 - 10.2023
  • Planned and executed 100-guest parties by organizing menus, spaces and special requests
  • Used cash registers and credit card machines to cash out customers
  • Recorded available tables after seating each party using specialized seating software
  • Answered customer questions about hours, seating and menu information
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.

HOST

Pendry San Diego
San Diego, CA
10.2018 - 04.2020
  • Assisted managers with quickly resolving service- and food-related issues
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking
  • Used cash registers and credit card machines to cash out customers
  • Recorded available tables after seating each party using specialized seating software
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.

HOST

Loews Hotels
Coronado
05.2014 - 09.2017
  • Collaborated with kitchen to inform customers of wait times and answer questions about food
  • Greeted guests upon arrival and provided them with menus.
  • Documented reservations, alerted servers and managers of large groups and prepared seating
  • Collected information from arriving customers to seat groups or place them on waitlist
  • Informed servers of newly seated parties for speedy service
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.

Education

HIGH SCHOOL DIPLOMA -

Chula Vista Senior High School
01-2013

Skills

  • Reservation Management
  • Guest Accommodations
  • Sales Techniques
  • Effective Customer Upselling
  • High-Volume Dining
  • Dining Room Organization
  • Hospitality Management
  • Patron Support
  • Guest Satisfaction
  • Wait List Management
  • Warm And Welcoming
  • Team Player
  • Multi-Line Telephone Systems
  • Active Listening And Communication
  • Positive and Professional

Timeline

SERVER (ON-CALL)

hotel del coronado
11.2023 - Current

HOST

Hyatt
02.2021 - 10.2023

HOST

Pendry San Diego
10.2018 - 04.2020

HOST

Loews Hotels
05.2014 - 09.2017

HIGH SCHOOL DIPLOMA -

Chula Vista Senior High School

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Stephanie Inda