Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Ingram

Mooresville,NC

Summary

Dedicated Medical office worker with excellent experience in multiple fields such as urgent care, acute care and ambulatory medical laboratory settings. Maintains professional appearance and demeanor and completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

11
11
years of professional experience

Work History

Receptionist/Medical Assistant/Lab Assistant

Piedmont HealthCare
04.2015 - 05.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Organized daily work based on collection priority.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Verified patients' identification for proper sample collection.
  • Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
  • Managed specimen sample handling, receiving, storage and inventory.
  • Maintained lab by calibrating equipment and cleaning surfaces and items used.
  • Demonstrated flexibility working in a fast-paced and ever-changing environment.
  • Prepared specimens for testing and analysis.
  • Demonstrated competence in collecting lab samples for testing.
  • Worked in the front and back of fast paced lab - averaging 200+ patients a day

Receptionist

HMA
03.2012 - 04.2015
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.

Education

Certificate - Medical Administration

ECPI
Charlotte, NC
09.2008

High School Diploma -

Mooresville Senior High School
Mooresville, NC
06.2007

Skills

  • Professionalism
  • Clerical Support
  • Time Management
  • Documentation and Reporting
  • Telephone Skills
  • Patient Care
  • Conflict Resolution

Timeline

Receptionist/Medical Assistant/Lab Assistant

Piedmont HealthCare
04.2015 - 05.2023

Receptionist

HMA
03.2012 - 04.2015

Certificate - Medical Administration

ECPI

High School Diploma -

Mooresville Senior High School

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Stephanie Ingram