Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Stephanie Iodice

Summary

Objective

Fast learning and dependable candidate who is successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. Outgoing and friendly with excellent interpersonal communication strengths solid up meeting customer demands with a diligent and well-organized mentality while being a motivated team player dedicated to contributing to a safe and welcoming workplace environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista

Starbucks, Barista
09.2021 - Current
  • Listens carefully to customer requests and creates personalized, delicious beverages, which improves sales.
  • Assists in inventory management to maintain adequate stock levels and reduce wastage.
  • Uses POS systems to accurately enter orders and process payments.
  • Educates customers on coffee offerings, promotes upselling opportunities, enhancing their overall experience.
  • Train new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Operate and maintains espresso machines and commercial coffee brewers to create beverages.
  • Participates in successful working within tight deadlines and a fast-paced environment.
  • Controls line and crowd with quick, efficient service.

Waitress

Outriggers Restaurant
05.2023 - 08.2023
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Education

Bachelor of Science - Health Sciences

University of Hartford
West Hartford, CT
05.2025

Skills

  • Safe Food Handling
  • Resolving Complaints
  • Product displays
  • Friendly and outgoing
  • Customer Service
  • Persuasive Sales
  • Relationship Building
  • POS Systems
  • Team Player
  • Adaptable and Flexible
  • Hospitality and Professionalism
  • Customer Retention
  • Performance Improvement

Certification

  • First Aid/CPR Certified

References

Jayshalee Toress 

Supervisor-Starbucks

phone: 413-433-1564

email: JAYTORRES@hartford.edu


Courtney Miller

General Manager- Outriggers Restaurant 

phone: 203-377-881

email: cemoutriggers@optonline.net

Timeline

Waitress

Outriggers Restaurant
05.2023 - 08.2023

Barista

Starbucks, Barista
09.2021 - Current

Bachelor of Science - Health Sciences

University of Hartford

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Stephanie Iodice