Microsoft Office
Stephanie Islas
District Manager/ Business Admin
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Summary
Accomplished professional with expertise in business management. Known for innovative and effective leadership, skilled in change management and building self-directed work teams. Promotes collaboration and professional development, resulting in improved productivity and team building. Successfully eliminates operational inefficiencies through detailed analysis and strategic objectives, leading to significant cost savings and revenue growth. Provides model leadership and direction during start-ups, restructuring, acquisitions, mergers, divestitures, and closures. Proven mentor who designs cross-functional teams that consistently meet aggressive performance metrics.
Overview
23
23
years of professional experience
Work History
Franchisee
The UPS Store #6867
07.2019 - Current
- Owner and operator of a specialty centre, servicing a hotel
- Worked in partnership with the hotel team, to handle guest and large event packages
- This included receiving, delivering and shipping for all groups, guest and large events that the hotel hosted
- This was in addition to running day-to-day operations of the centre
- Handled all communication with group and event coordinators to ensure a successful event
- Coordinated all inbound and outbound shipments, including freight
- Responsible for the purchasing of all supplies and materials purchased and sold in centre
- Controlled cost of all goods
- Ran day-to-day centre operations
- This included: hiring, training and managing of staff submitting financials, adhering to and maintaining, corporate standards
- Developing marketing campaigns, customer resolution, maintaining employee files, payroll, inventory control, maintaining technical equipment and hardware, accounts receivable, managed all digital platforms
- Renewed all corporation licenses and maintained corporation records
Franchise Operations Specialist
THE UPS STORE, Inc.
01.2002 - 07.2019
- Responsible for overseeing the strategic planning and daily operations of the Franchise network
- This includes primary emphasis on the profitability of the network both in the short and intermediate term
- Deliver training and development, effective two-way communication with the franchise network, year over year unit and network revenue growth, competitive analysis and action plans, and internal and network team development
- Participate and serve on cross departmental teams and special committees
- Report to senior management team and the Board of Directors as requested
- Develop and execute effective continuing education platforms and programs that create within the Franchise’s network a culture and a love for improvement
- Hire, terminate, interview, process new hire paperwork, deal with HR issues, problem resolution for employees, management, team members and franchise owner
- Efficiently lead all franchise units to develop annual goals and budgets that fit in with the company’s overall strategic goals and direction
- Hewlett-Packard Line Lead (1993 -1995)
Education
High School Completed -
- Notary Public License
- Livescan License
- UPS Center COT Certified
Skills
- Franchise Business Development
- Communications
- Management of Operations
- Sales Effectiveness Improvement
- Human Resources Management
- Enhancing Profitability
- Supportive Team Member
- Strategic Leadership
- Quantifiable Success
- Team Player
Certification
Notary Public License
Livescan License
Guard Card
Accomplishments
- Supervised team of 50 staff members.
- Achieved revenue increase by introducing franchise guidelines and process for packaging fees.
- Documented and resolved franchise training issues which led to increased productivity and employee retention.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Healthcare benefitsPaid sick leavePaid time off401k matchCompany CultureCareer advancementWork-life balanceSoftware
Excel
Google Chrome
Quickbooks
PowerPoint
Languages
English
Full Professional
Spanish
Limited Working
Interests
Reading
Walking
Art
Ballet
Animal Lover
Timeline
Franchisee - The UPS Store #6867
07.2019 - Current
Franchise Operations Specialist - THE UPS STORE, Inc.
01.2002 - 07.2019
- High School Completed,
Similar Profiles
LYAH PATRICIA PERALTA LOPEZLYAH PATRICIA PERALTA LOPEZ
Store Worker at UPS - The UPS StoreStore Worker at UPS - The UPS Store
MANDEEP SINGHMANDEEP SINGH
store supervisor at Ups store 3780/Ups 4780store supervisor at Ups store 3780/Ups 4780
Bailley BartleBailley Bartle
Assistant Store Manager at The UPS StoreAssistant Store Manager at The UPS Store
Gurjinder JohalGurjinder Johal
Franchisee at PanagoFranchisee at Panago
TAYLOR HENNINGTAYLOR HENNING
Franchisee at Student Works PaintingFranchisee at Student Works Painting