STEPHANIE ISLES
Brooklyn,NY
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
4
4
years of professional experience
Work History
Front Desk Lead
Tend Dental
Brooklyn, NY
02.2024 - 09.2024
- Provided HR administrative assistance to the management team.
- Welcomed patients to the front desk and engaged in friendly conversations while conducting thecheck-in process
- Collected payments from patients and arranged payment schedules
- Scheduled cleanings and dental appointments for patients using Dentrix Ascend
- Managed front office customer service, appointment management, billing, and administration tasks to streamline workflow
- Encouraged and improved cross-department internal communication
- Coordinated support to facilitate general office operations
Patient Service Representative/Care Coordinator
Quantum Health
Columbus, OH
02.2022 - 07.2023
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Obtained proper authorization and identification to release confidential medical records
- Completed insurance verifications and claim forms for patient intake and processing
- Answered patient questions and fielded complaints to resolve issues
- Coordinated with patients and healthcare professionals to meet patient needs
- Referred patients to appropriate professionals and services
Treatment Coordinator
Diamond Braces
Brooklyn, NY
03.2021 - 10.2021
- Gathered medical information, dental health history and vitals from patients
- Scheduled cleanings and dental appointments for patients using appointment software
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
- Adhered to HIPAA requirements to safeguard patient confidentiality
- Collected payments from patients and arranged payment schedules
- Verified, updated and entered patient information into system
- Assisted dentist in helping patients determine optimal treatment options
- Conducted financial consultations with patient and set up payment plans
- Functioned as team leader and organized all treatment and placement activities
Education
Associate of Arts - Business Administration
Borough of Manhattan Community College
BrooklynSkills
- Organizational skills
- Clerical
- Maintenance & Repair
- Teambuilding
- Active listening
- Planning
- Technologically savvy
- Patient scheduling
- Multi-line telephone skills
- Data entry
Languages
Spanish, Native/Bilingual
Timeline
Front Desk Lead
Tend Dental
02.2024 - 09.2024
Patient Service Representative/Care Coordinator
Quantum Health
02.2022 - 07.2023
Treatment Coordinator
Diamond Braces
03.2021 - 10.2021
Associate of Arts - Business Administration
Borough of Manhattan Community College
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