Summary
Overview
Work History
Education
Skills
Websites
Timeline
AccountManager

Stephanie Israel-Adams

Cedar Bluff,VA

Summary

Self-motivated Account Manager experienced in technical settings. Works well with fast-paced team environments. Relationship building and closing expert. Resourceful with excellent client oversight, issue resolution and relationship-building expertise. Maximized business opportunities and utilized proven prospecting techniques to resolve issues.

Overview

8
8
years of professional experience

Work History

Account Manager

CVS HEALTH CORPORATION - OMNICARE
Woonsocket, RI
04.2019 - Current
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Oversaw new business development and customer servicing.
  • Liaised between account holders and various departments.
  • Listened attentively to client feedback and worked with product development team to introduce new services.
  • Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
  • Introduced new processes to improve account and market tracking for better data analysis.
  • Managed 46 accounts by reviewing and mitigating discrepancies and collaborating with account holders.

Account Executive Team Lead

Medical Services Of America
Cedar Bluff, VA
01.2017 - 04.2019
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Organized promotional events and interacted with community to increase sales volume.

Sales Coordinator

Verizon Wireless
Cedar Bluff , VA
05.2014 - 12.2016
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Compiled client profiles and entered information into operating system.
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
  • Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
  • Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
  • Improved productivity by increasing customer feedback and maintaining long-term business goals.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty.
  • Prepared pricing strategies for current customers to enhance sales and increase profitability.
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.

Education

Bachelor of Science - Business Administration - Information Technology

Colorado Technical University
Colorado Springs, CO

High School Diploma -

Honaker High School
Honaker, VA
05.2010

Skills

  • Order management
  • New account creation
  • National accounts
  • Cost reviewing
  • Sales analysis
  • Forecasting abilities
  • Local contracts
  • Operations
  • Goals and performance
  • Business process optimization
  • Relationship building and management
  • Account development
  • Sales Reporting
  • Territory Management
  • Systems and software programs
  • Salesforce expertise
  • Management collaboration
  • Business Development

Timeline

Account Manager

CVS HEALTH CORPORATION - OMNICARE
04.2019 - Current

Account Executive Team Lead

Medical Services Of America
01.2017 - 04.2019

Sales Coordinator

Verizon Wireless
05.2014 - 12.2016

Bachelor of Science - Business Administration - Information Technology

Colorado Technical University

High School Diploma -

Honaker High School

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Stephanie Israel-Adams