Stephanie Ithier-Philius
Apopka,FL
Summary
Passionate and forward-thinking leader with a strong track record in higher education, training development, and project management. Eager to take on bold challenges that drive innovation, elevate organizational growth, with strategic execution.
Overview
11
11
years of professional experience
Work History
Senior Enrollment Specialist
Risepoint
06.2020 - Current
- Provide high-level support to the team manager with planning, coordinating, and executing strategic initiatives and daily operations.
- Analyze data, generate reports, and offer actionable insights to aid in decision-making and KPI performance tracking.
- Collaborate cross-functionally with internal teams to develop innovative strategies and ensure alignment with organizational goals
- Lead and support special projects, manage improvement efforts, and training initiatives to enhance team efficiency and productivity, with special focus in CRM and database management.
- Serve as a key liaison between the manager and staff, ensuring clear communication and timely resolution of issues.
- Mentor junior team members and provide subject-matter expertise and training to support departmental objectives.
- Utilize cloud-based CRM and student information systems (Salesforce) to track applicant status and update records.
- Analyze enrollment trends and provide data-driven reports to support strategic planning.
- Lead the recruitment, interviewing, and selection process for prospective students in a fully remote environment, ensuring timely communication and document submission.
- Serve as a specialist for prospective students, guiding them through the full enrollment process from inquiry to start of classes, while maintaining compliance with FERPA and institutional policies.
Enrollment Management
Pearson
08.2018 - 06.2020
- Served as a strategic consulting representative for Recruitment Services, ensuring alignment with academic partner agreements and supporting the execution of collaborative recruitment initiatives
- Represented Recruitment Services in nationwide Steering Committee meetings with academic partners, presenting strategic enrollment initiatives and aligning recruitment efforts with institutional goals.
- Managed and maintained recruitment services guidelines, training materials, and email templates to ensure adherence to quality standards and project scope requirements.
- Identified gaps or areas for improvement of training resources
- Responsible for implementing solutions through recruitment specialist training to over 50 business unit members
- Managed and presented cross-functional reporting for Academic Partner
- Spearheaded the creation of a departmental training website, aligning content strategy with team development goals and organizational standards
- Collaborated with management to identify and prioritize new development concepts.
- Cultivated a strategic relationship with the academic partner to advance collaboration and drive progress in organizational Steering Committee initiatives.
- Demonstrated strong organizational and time management skills while managing multiple projects, including webinars, training seminars, cross-functional representation, and on-site travel to partnership location
- Maintained above expected KPI recruitment goals in a highly competitive environment
Enrollment Advisor
Purdue University Global
04.2017 - 08.2018
- Recruited prospective undergraduate students pursuing new educational opportunities, aligning outreach strategies with institutional enrollment goals
- Conducted interviews to assess prospective students' qualifications and determine alignment with program admissions criteria.
- Maintain expert-level knowledge of all enrollment management policies to ensure accuracy, compliance, and effective student support
- Effectively conducted telephone interviews with prospective students, utilizing university communication strategies to identify needs, highlight program value, and drive enrollment conversions
Student Services Support Center Coordinator
Mercy University
08.2014 - 02.2016
- Processed applications for undergraduate and graduate students
- Performed community outreach for recruitment of prospective students and encourage applicants
- Met with new and continuing students to discuss award letters, scheduled financial aid disbursement, financial aid reimbursement/stipend
- Planned and executed on-campus open house events to showcase academic programs and campus facilities, engaging prospective students and their families.
- Organized, scheduled, and hosted private and group campus tours for prospective students and parents.
Education
Master of Science - Organizational Leadership And Development
Mercy University
05-2016
Bachelor of Science - Behavioral Science And Education
Mercy University
05-2014
Skills
- Organizational development
- Goal planning
- Team building and leadership
- Proficiency in Salesforce
- Project management
- Partnership building
- Recruitment
- Time management
- Curriculum training and development
- Website development
- Microsoft expertise
Timeline
Senior Enrollment Specialist
Risepoint
06.2020 - Current
Enrollment Management
Pearson
08.2018 - 06.2020
Enrollment Advisor
Purdue University Global
04.2017 - 08.2018
Student Services Support Center Coordinator
Mercy University
08.2014 - 02.2016
Bachelor of Science - Behavioral Science And Education
Mercy University
Master of Science - Organizational Leadership And Development
Mercy University
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