Summary
Work History
Education
Skills
Affiliations
Certification
Volunteering
Timeline
Generic
Stephanie Savio

Stephanie Savio

Newnan,GA

Summary

My passion is supporting, coaching, and mentoring people from all walks of life during life's challenges. Through my mentorship, training, and communication I have assisted individuals to realize and connect with their strengths and gifts. During my career I connected my love of volunteering within the peer support team. I have a reputation for being a calm, empathetic and persuasive communicator when faced with adversity.


My proudest moments are when I am requested by name because of my persistence, attention to detail and commitment. Most importantly I show up and answer the call even when its not convenient. I am highly conscientious, motivated and have a proven ability to manage a high volume of projects, tasks, and information while maintaining a budget. I am excited to bring my positive attitude, loyalty, and sense of humor to your team.

Work History

Program Leader Inflight Service Support Teams

Delta Air Lines, Inc
04.2019 - 02.2023
  • Lead a team of over 100 employee volunteers, including program coordinator, regional leads and vendor partners.
  • Coordination, monitoring and audits of representative documentation of cases.
  • Subject matter expert policies and procedures that relate to employee wellbeing programs specifically in the work life balance/substance abuse, recovery/critical incident response.
  • Communication, updates, data reporting, vendor tracking, and support to IFS Divisional leaders.
  • Social media content design
  • Managed 24/7 Call Center for 23,000 flight attendants and inflight service leaders.


Flight Attendant

Delta Air Lines, Inc
01.1997 - 02.2023
  • Ensured safety and comfort of customers onboard aircraft.
  • CPR/AED annual qualification.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.

DOT and Tarmac Delay Compliance Team

Delta Air Lines, Inc
01.2020 - 03.2021
  • Worked directly with customer care to facilitate employee statements for tarmac delay, disability and discrimination complaints.
  • Maintained database of open/closed cases for tracking and reporting compliance violations.
  • Effectively communicated and build rapport with employees during investigations.


Peer Support Program Coordinator

Delta Air Lines, Inc
01.2017 - 03.2019
  • Develop and maintain program information to support cross- divisional/departmental training efforts.
  • Coordination of PSP initial and annual training events to include logistics, scheduling, event planning, run of show and contracts negotiations.
  • Oversight of weekly reports, monthly documentation tracking and budget.
  • 24/7 backup to voice nation support line and leadership line.
  • Recruitment, and interviewing efforts for the IFS Peer Support Program.

Peer Support Program Regional Lead Southeast

Delta Air Lines, Inc
01.2013 - 01.2017
  • Lead a team of volunteers in the Atlanta, and Florida base locations who respond to peers in crisis due to behavioral/mental health concerns, addiction and exposure to traumatic events.
  • Identified regional issues and concerns and provide training recommendations.
  • Assigned peer cases and audit for timely contact, follow up and documentation.

Uniform Fit Team

Delta Air Lines, Inc
02.2013 - 04.2016
  • Addressed each students needs and wants to recommend suitable product options.
  • Maintained routine communication with student clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Worked with team leaders to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Contacted customers for follow up to ensure timely delivery and satisfaction.

Inflight Service Hiring Representative

Delta Air Lines, Inc
01.2009 - 01.2013
  • Coordination of information sessions to candidates.
  • Conducted face to face & Video STAR behavior based interviews.
  • Completed drug and alcohol testing schedules, and document reviews


Education

Social Work Examiner’s Drug And Alcohol Support - Flight Attendant Drug And Alcohol Program

FADAP
Baltimore, MD

Business Administration And Management

Valencia College
Orlando, FL

Skills

  • Event Planning
  • Project Management
  • Data Analysis
  • Technical Facilitation
  • Microsoft Office Suite
  • Employee Onboarding
  • Records compliance
  • Exceptional Interpersonal skills
  • Solution-oriented
  • Strong time Management
  • Team Communication
  • Superior Customer Service

Affiliations

LAP-Metropolitan Washington D.C. Chapter


Dedicated to increasing the recognition of the key role Labor Assistance Programs have in advancing workplace wellness and safety by serving as the voice of EAP within the behavioral health care industry.

Certification

QPR Certification annual suicide prevention training

  • Tennessee Suicide Prevention Network

Volunteering

Girl Scouts of Greater Atlanta  2010-2015

Mission to build girls of courage, confidence, and character, who make the world a better place.  


Peer Support Representative  2012-2023

Listened, supported and referred employees to wellness resources during critical incidents, addiction/recovery, and work/life balance challenges.  24/7 Employee support line coverage and in person activations.

Timeline

DOT and Tarmac Delay Compliance Team

Delta Air Lines, Inc
01.2020 - 03.2021

Program Leader Inflight Service Support Teams

Delta Air Lines, Inc
04.2019 - 02.2023

Peer Support Program Coordinator

Delta Air Lines, Inc
01.2017 - 03.2019

Uniform Fit Team

Delta Air Lines, Inc
02.2013 - 04.2016

Peer Support Program Regional Lead Southeast

Delta Air Lines, Inc
01.2013 - 01.2017

Inflight Service Hiring Representative

Delta Air Lines, Inc
01.2009 - 01.2013

Flight Attendant

Delta Air Lines, Inc
01.1997 - 02.2023

Social Work Examiner’s Drug And Alcohol Support - Flight Attendant Drug And Alcohol Program

FADAP

Business Administration And Management

Valencia College

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Stephanie Savio