Stephanie Jackson
Jacksonville,NC
Summary
Highly motivated individual seeking a position that will utilize my expertise with over 15 years experience in Customer Service . I am a team player, self starter, multitasker and I have a history of meeting all deadlines in a timely manner. I have a proven track record of resolving customer issues quickly and efficiently, resulting in an excellent customer satisfaction rating. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills. Flexible and approachable, with strong organizational and time management skills. Able to deliver memorable guest experience through welcoming interactions and extensive product knowledge. Problem solver with understanding that excellent customer service builds customer retention and loyalty.
Overview
19
19
years of professional experience
Work History
Retail Wireless Consultant
Us Cellular Corp Locations
09.2004 - Current
- *Responsible for providing superior customer satisfaction by responding promptly and professionally to all inquiries.
- *Achieving store and budget expectations, while applying the principles of the company's core values .
- *Directly responsible for assisting new and existing customers, creating the ideal customer experience with each customer interaction.
- * following all procedures, requirements and protocols mandated by the company.
- *Being a team player, and continuously educating myself on enhancing my skills for the success of the company.
- Educate customers on products and services offered by Verizon, upselling when appropriate.
•Greet all customers in a professional, friendly, and timely manner, including answering phones and directing customer inquiries to appropriate party.
•Respond to customer inquiries and process customer requests, including but not limited to name, address and rate changes; suspensions, disconnects, and resumes; taking payments; resolving problems related to equipment, billing, roaming and service; and changes in vertical services. - Utilize multiple systems to access customer accounts, troubleshoot problems, and provide solutions. Resolve customer complaints in a timely manner, and complex issues as needed.
- Handle incoming calls from customers regarding billing issues, technical support, product information, account changes, and other related topics.
- •Work with customers who indicate a desire to disconnect and perform retention activities to save that customer.
•Troubleshoot equipment issues for customers and process repairs, including but not limited to providing loaner phones, shipping of equipment, and completing the repair cycle.
•Update customer account after every customer interaction.
•Achieve or surpass individual sales targets for portfolio of products and services which would include new customer acquisitions, sale of essentials, and vertical features on a weekly/monthly basis while achieving the highest level of customer satisfaction.
•Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location.
•Responsible for opening, closing and operating the retail facility, including and but not limited to cash handling and deposits as governed by operations control standards.
•Complete accurate paperwork and transactions according to company policies and procedures.
•Assist with inventory counts as needed.
•Assist in maintaining store appearance and individual work area according to the retail store standards.
•Receive and process all payments according to standard procedures.
•Attend all required U.S. Cellular training programs and meetings.
•Assist with all functions within a retail store by complying with U.S. Cellular policies and procedures.
•Assist in other tasks, duties, or projects as assigned by management - Provided wireless customer service, technical support and product coaching to approximately 50 customers a day.
- Researched customer database to determine current plan and offer service options.
Education
Some College (No Degree) - Licensed practical nurse (LPN)
Wytheville Community College
Wytheville, VA2004
Some College (No Degree) - Computer Engineering Technology
Wytheville Community College
Wytheville, VA09.1999
High School Diploma -
Galax High School
Galax, VA1993
Skills
- Computer Skills: Proficiency in Microsoft Word, Excel Outlook, and PowerPoint
- Equipment: Copying Machine, Scanner, Printer, Fax Machine, Telephone, Telephone Headset and etc
- Office Skills: Filing, maintaining confidentiality, data entry, database management, scheduling, and Knowledge of Videoconferencing (Zoom and Google Meet), troubleshooting technical issues, inventory management, inventory oversight, product line knowledge, organization, cash register operation, documentation and reporting, planning and coordination, loss prevention, and payment processing
Timeline
Retail Wireless Consultant
Us Cellular Corp Locations
09.2004 - Current
Some College (No Degree) - Licensed practical nurse (LPN)
Wytheville Community College
Some College (No Degree) - Computer Engineering Technology
Wytheville Community College
High School Diploma -
Galax High School
Similar Profiles
GAURAV VERMAGAURAV VERMA
Head of Project Management at Quess Corp (Vedang Cellular Ltd )Head of Project Management at Quess Corp (Vedang Cellular Ltd )
CHELSIA F. YOUNGCHELSIA F. YOUNG
Maintenance | Equipment Specialist at United States Navy – Various LocationsMaintenance | Equipment Specialist at United States Navy – Various Locations
ALEXANDER SOUSAALEXANDER SOUSA
Location Support Personal at YYZ Locations at Entertainment PartnersLocation Support Personal at YYZ Locations at Entertainment Partners
Christian PerezChristian Perez
Intelligence Specialist at United States Marine Corps, Camp LejeuneIntelligence Specialist at United States Marine Corps, Camp Lejeune
Brittany WaznyBrittany Wazny
Screener at Careworks ConsultantsScreener at Careworks Consultants