Stephanie Jackson
Kansas City,MO
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Extended Care Coordinator
St. Charles Borromeo Catholic School
10.2023 - Current
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coached employees through day-to-day work and complex problems.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Completed bi-weekly payroll for 6 employees.
Certified Medical Assistant
Gashland Clinic
09.2021 - 03.2022
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Collaborated with interdisciplinary teams to create comprehensive care plans tailored to individual patient needs.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
- Obtained client medical history, medication information, symptoms, and allergies.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient spirometry.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Implemented care and efficiency improvements to support and enhance office operations.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Licenced Childcare Owner
Self-employeed
09.2006 - 03.2021
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Teacher
Triality Tots
09.2001 - 09.2006
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Organized extracurricular activities such as clubs or field trips that enriched students'' learning experiences outside the traditional classroom setting.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Graded and evaluated student assignments, papers, and course work.
- Planned and implemented integrated lessons to meet national standards.
- Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
- Developed and administered tests for students to measure academic proficiency and understanding.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Fostered student curiosity and interest through creative hands-on activities.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Created lessons and online testing materials to facilitate remote learning.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
Montessori Teacher
Lavonna Peterson Early Schools
08.1992 - 08.2002
- Enhanced student engagement by incorporating Montessori materials and hands-on activities into daily instruction.
- Boosted student independence and confidence through individualized lesson plans tailored to each child''s learning style.
- Achieved a positive classroom environment by establishing clear expectations and fostering mutual respect among students.
- Increased parental involvement in their child''s education by maintaining open communication channels and hosting parent-teacher conferences regularly.
- Developed students'' critical thinking skills with thoughtfully designed problem-solving activities and challenges.
- Fostered a love for learning in students by consistently introducing new and engaging topics for exploration.
- Supported the social, emotional, and academic growth of each student through consistent encouragement, guidance, and feedback.
- Collaborated effectively with fellow teachers to share best practices, resources, and ideas for continuous improvement of the curriculum.
- Spearheaded efforts to create an inclusive classroom community where diversity was celebrated and all voices were heard.
- Nurtured strong relationships with parents by providing regular updates on their child''s progress and offering suggestions for home-based learning activities that aligned with Montessori principles.
- Continually assessed students'' needs and adjusted teaching strategies accordingly to ensure optimal learning outcomes both academically and sociallyemotionally.
- Promoted a culture of collaboration, curiosity, empathy, respect within the classroom setting by modeling these values during interactions with students.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Prepared classroom and materials according to montessori pedagogy and needs of children.
- Provided nurturing and stimulating educational environment for 12 students.
- Observed children and interpreted classroom needs.
- Coordinated with other teachers to develop lesson plans focused on intellectual, emotional and social development.
- Monitored and tracked children's progress on daily, weekly and monthly basis.
- Developed and implemented individualized learning plans, group lesson plans and classroom activities consistent with instructional guidelines.
- Greeted parents and children at arrival and departure times to make families feel welcomed into environment.
- Conducted conferences to establish and maintain consistent and clear communication with parents.
- Established inspiring classroom setting with systems and procedures that managed student behavior, movement and learning.
- Adhered to licensing policies and procedures to help classrooms run smoothly.
- Contributed positively to school community and fully supported school mission and goals.
- Guided children to resolve disagreements and documented issues, incidents and behavior problems for appropriate follow-up.
- Informed students and families of classroom activities and student progress and identified methods to involve parents in student education.
- Assessed students in accordance with school guidelines, examined assessment data and refined learning plans to differentiate instruction for each student.
- Implemented age-appropriate discipline practices and guidance methods for children and informed and trained staff on procedures.
- Supported and guided staff in classroom to achieve desired goals set forth for children.
- Worked cooperatively with staff to provide training, support, guidance and constructive feedback.
- Implemented age-appropriate curricula to meet needs of young learners.
- Modeled positive behavior and communication skills for students.
- Assessed student progress and provided feedback on educational development.
- Established positive relationships with students and families.
- Guided students to develop social, emotional and physical skills.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Developed and implemented behavior management plans.
- Helped new preschool children get used to classes by giving one-on-one support.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Monitored classroom to verify safe and secure environment.
- Supported students in developing self-esteem and self-confidence.
- Incorporated music, art and literature into curriculum.
- Developed innovative activities to engage young children in learning process.
- Organized and supervised large and small group activities.
- Created safe and nurturing learning environment for preschoolers.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Encouraged use of technology to support student learning.
Education
No Degree - Medical Assisting
Concorde Career College
Kansas City, MO09.2021
Certified Medical Assisting - Healthcare
National Healthcare
Kansas City, MO09.2021
Montessori Education - Montessori
NCME
Kansas City, MO06.1993
GED -
GED
Kansas City, MO06.1991
Skills
- Contract Management
- Project Management
- Business Administration
- Recordkeeping
- Staff Supervision
- Administrative Leadership
- Medical Terminology
- Patient Scheduling
- MS Office
- Event Planning
- Medical Billing
- Schedule Coordination
- Schedule Management
- Creative Thinking
- Decision Making
- Effective Communication
- Organizational Skills
- Team Leadership
- Budget Management
- Training and Development
- Scheduling Expertise
- Office Management
- Employee Supervision
Affiliations
- CASA Foster Care
- Foster / Adopted Parent
Certification
NHA Certified Medical Assistant
Timeline
Extended Care Coordinator
St. Charles Borromeo Catholic School
10.2023 - Current
Certified Medical Assistant
Gashland Clinic
09.2021 - 03.2022
Licenced Childcare Owner
Self-employeed
09.2006 - 03.2021
Teacher
Triality Tots
09.2001 - 09.2006
Montessori Teacher
Lavonna Peterson Early Schools
08.1992 - 08.2002
No Degree - Medical Assisting
Concorde Career College
Certified Medical Assisting - Healthcare
National Healthcare
Montessori Education - Montessori
NCME
GED -
GED
NHA Certified Medical Assistant
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