Stephanie Jacobs

• Administered medications and provided patient care in accordance with established protocols.
• Assisted with diagnostic procedures, ensuring patient comfort and safety throughout processes.
• Educated and answered patient questions, assisted with patient refills, prior authorizations for medications, and roomed patients to keep clinic running smoothly and on time.
• Monitored vital signs and documented changes in patient conditions accurately.

Special Procedures Supervisor, performing Urodynamics, PTNS and pessary cleanings for patients on a daily basis. Assisting physicians with patient care during clinics as needed. Providing training as needed for staff to ensure high quality of patient care is maintained.

• Performed routine evaluations of each patient's status, needs, and preferences.
• Documented accurate and complete patient information to address patient problems and expected outcomes.
• Comforted and counseled patients and families throughout care process.
• Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.

• Ambulatory Clinic LPN
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Answered incoming phone calls, voicemails and virtual messages from patients to provide basic assistance and triage medical concerns.
• Educated patients and caregivers on medical diagnoses, treatment options, medical-surgical procedures, therapeutic regimens and daily urological management techniques.
• Delivered superior patient care and treatment by gathering information, reviewing patient histories and addressing patient questions.
• Assisted Providers with cystoscopy and urodynamics testing, medical procedures by providing proper medical instruments and assisting with in-office procedures.
• Coordinated pre-visit planning by reviewing EMR to include patient history and proactively order labs and other tests based on approved clinic protocols.
• Completed necessary forms (i.e. FMLA, DME, Hoe Health orders) and obtained physician signatures as appropriate.
• Managed medical supplies and equipment inventory by keeping track of levels and ordering to keep up with demand of supplies.
• Preceptor for on-boarding roomers, Medical Assistants, LPN's, RN's and CNC's on department standards, processes and workflows.

• Assisted in maintaining physical, social and psychological environment in best interest of residents.
• Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
• Monitored nursing care, patient assessment processes and treatment implementations.
• Implemented quality patient care techniques to align with safety, health and organizational regulations.
• Managed daily staff assignments and patient scheduling to guarantee staffing coverage and flow.
• Obtain and administer medication and treatments as prescribed by physician.
• Count controlled substances with off going nurse or designee, secure and correct reconciliation of controlled substances during shift.
• Ensure cleanliness and organization of medication supply room and security of discontinued medicine in accordance with federal and state regulations and company policy.

• Oversee day-to-day operations of community support services team and directly supervised health care provided within community.
• Direct supervision of resident care staff, including monitoring job performance, conducting associate performance evaluations, coaching and counseling associates and conducting and documenting corrective actions as needed.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
• Assisted Health & Wellness Director (HWD) to communicate with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
• Performed on-site assessments of residents admitted to hospitals or skilled nursing facilities and assisted HWD in maintaining contact with resident's families with the intent of returning residents to Brookdale community.
• Assisted with pre-admission assessment for each resident and updated every six months or as needed.
• Performed ongoing assessments of residents physical and psyche-social needs and coordinated with other departments to equality and proactive care.
• Ensured all required documentation was completed prior to or upon residents admission, including nursing assessments, service plans and other assigned forms.
• Provide training and education to resident care staff on ongoing basis including classroom in-service and situation-specific training.
• Ensured in-house ancillary medical services'(doctor visits, dental, psych visits, labs, scans, ect) are scheduled and followed through.
• Ensure family members are aware of residents need for scheduling appointments and updates n current health state.

• Responsible for hiring of nursing staff, coordination of training and staffing nurses for 180 bed facility.
• Verified and processed associate hours bi-weekly thru KRONOS payroll system.
• Completed nursing schedules to assure proper coverage to meet facility needs and according to budget.

• Received walk-in/ call-in visitors and used software system to identify and contact leads provided by Business Development Coordinator and current community residents.
• Educated prospective residents and their families benefits of residing with our care facility.
• Explained and demonstrated what facility offered and answered any questions about care facility.
• Communicated sales and contractual information and closed contract sales to maintain and improve occupancy levels.

• Assisted with Start up and opening of this facility.
• Supervised, directed and motivated high quality performance for nursing staff.
• Monitored training of new nurses in proper techniques, care standards, operational procedures and safety protocols.
• Developed strategies to target nursing and patient satisfaction issues,
• Improved response and patient care quality and suggested actionable improvements to promote facility wide quality and safety initiatives.
• Assigned and directed work of subordinates, performed performance reviews, delivered disciplinary action when needed and addressed complaints with problem solutions.
• Supervised maintenance of residents charts and reviewed documentation performed by care giving staff.
• Kept records of expenses and monitored budgets while recommending opportunities for cost savings.
• Developed and updated department goals and achievements throughout fiscal year.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and resident for continued compliance with associated regulations.