Stephanie Jacobs-Griffith
Hospitality- Bartender
Gardnerville,United States
Summary
I’ve been working in the hospitality industry, primarily on and off, for the past three decades. Although I’ve ventured into other careers, I always find myself drawn back to this environment. It’s because I genuinely love hospitality. I take great pride in crafting the cocktails I serve to each and every customer. I’ve mastered classic cocktails like the Manhattan and Old Fashioned, as well as dirty and dry martinis. I have extensive experience in mixology and the art of crafting exceptional cocktails. I maintain meticulous attention to detail and follow drink recipes precisely, believing that consistency is paramount. The drink must consistently taste the same great way every time. I can handle busy bars and restaurants with minimal freak outs, hey, I’m not that perfect, but I can handle big crowds until I need to call for some help, it’s rare. All while ensuring proper safety and cleanliness, adhering to OSHA and state health department codes and standards. Despite my 25+ years of experience in hospitality, I’m not rigid in my ways and am open to learning and adapting. I adjust my approach to meet the unique needs of each and every establishment.
Overview
24
24
years of professional experience
Work History
Executive Assistant to the CEO
Integrated Wealth Systems
Carson City, Nevada
11.2024 - 05.2025
- Managed confidential correspondence and communications on behalf of the CEO.
- Liaised with clients to facilitate communication between the CEO and other executives.
- Ensured that confidential information was kept secure at all times according to corporate policies.
- Drafted official correspondence on behalf of the CEO in accordance with company policies.
- Organized meetings and conference calls for the CEO and ensured all necessary materials were prepared in advance.
- Maintained a calendar of appointments for the CEO, ensuring that all commitments were met on time.
- Coordinated executive communications, including taking calls, responding to emails and interfacing with clients.
- Maintained company confidence and protected business operations by keeping sensitive information protected.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Handled confidential information with discretion and integrity.
Bartender
Cucina Lupo
Carson City, Nevada
07.2024 - 01.2025
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for patrons.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Provided drink suggestions to customers based on their preferences.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Effectively multitasked within fast-paced environment.
General Manager/ Lead Bartender
Gina’s Lounge
Carson City, Nevada
07.2022 - 07.2024
- Managed daily operations to ensure efficient workflow and productivity.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Crafted and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area during service hours.
- Engaged with customers to provide exceptional service and recommendations.
- Trained new bartenders on drink preparation techniques and customer interaction.
- Handled cash transactions and processed payments accurately at the register.
- Monitored compliance with health and safety regulations in beverage preparation areas.
- Greeted customers and provided excellent customer service.
Social Media Coordinator
Modern Storage LLC - shipping containers
Reno, NV
10.2022 - 01.2023
- Developed and implemented strategic social media marketing plans.
- Wrote social media content to increase engagement with customers.
- Created social media marketing strategies and oversaw management of accounts.
- Tracked and analyzed social media and online marketing initiatives.
- Posted new content for products and services when managing marketing and release calendars.
- Crafted visual designs and brand messaging elements for consistency across digital advertising and marketing platforms.
- Generated interest for new and upcoming product and service releases by managing social media accounts.
- Utilized Facebook, Instagram, TikTok and YouTube to promote products, services and content.
- Spearheaded creation of blogs and social media content.
- Kept tabs on what competitors were posting on social media channels through dedicated research skills.
- Supported SEO initiatives to improve content, keywords and branding.
- Monitored advancements in social media and technology, working with marketing teams to adopt new platforms and facilitate integration into marketing plans.
- Engaged with and responded to online audience through relevant comments.
Sales, Social Media & Administration
Modern Storage LLC
Reno, NV
01.2022 - 01.2023
- Sparked social conversations with customers to provide friendly atmosphere and smooth shipping container purchasing experience.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Acquired new customers and identified unique needs to deliver relevant products.
- Gathered information from clients to create solutions that achieved business needs and desires.
- Developed key customer relationships to increase sales.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Followed-up with clients after delivery of shipping containers to assess quality service and customer satisfaction.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Created successful strategies to develop and expand customer sales.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Through Social Media avenues, created posts that engage new possible customers towards our product.
- Created new ad campaigns through all social media outlets including graphic design, post templates, logo design and daily posts.
Bar Manager
Nashville Social Club
Carson City, NV
11.2021 - 01.2023
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Monitored patron alcohol consumption to encourage safety.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Reorganized bar stations to streamline service flow.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Created signature beverages to increase revenue and patron loyalty.
Bartender/Server
McP's TapHouse
South Lake Tahoe, CA
09.2017 - 11.2022
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Provided exceptional service to high volume of daily customers.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Set up dining room to meet hospitality and service standards.
- Resolved customer concerns with friendly and knowledgeable service.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Developed strong and lasting resident relationships.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Presented food and beverages to guests at tables.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
TV Host, News Reporter, Journalist, News Director
Lake Tahoe Television
South Lake Tahoe, CA
03.2020 - 11.2021
- Covered news events at various locations and delivered information in cohesive format on-air.
- Built relationships with experts in various fields to create funnel for story leads and information.
- Conducted interviews with various individuals to obtain valuable quotes for stories.
- Researched various topics to develop insightful and fact-based news stories.
- Generated, wrote and delivered breaking news stories, special reports and features segments for leading market station.
- Gathered data for news stories from variety of different sources and assimilated truth from fiction.
- Created tightly written news stories crafted from reliable sources.
- Reviewed feedback from Editor and completed revisions for approval.
- Read trustworthy publications to gather information on current events and breaking news.
- Updated organization's social media and website pages with breaking news stories to keep content visitors educated.
- Produced and edited daily news and entertainment reports.
- Developed connections with public relations contacts, providing exemplary sources for news stories.
- Delivered content on-air for local news, sports, weather and traffic, carefully following program outlines.
- Presented information clearly and concisely as station representative to boost brand image and improve audience watch numbers.
- Devised and published special headlines and content for social media.
- Presented news program covering current events and action/adventure news each week.
Certified Phlebotomy Technician
Barton Memorial Hospital
South Lake Tahoe, CA
01.2013 - 09.2017
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Upheld donor confidentiality throughout intake and collection process.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Prepared and packaged specimens for courier transport.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Identified patients using proper procedures prior to specimen collection.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Utilized calm and friendly demeanor to increase patient comfort and alleviate anxiety.
- Drew blood from patients to collect samples using venipuncture and following aseptic techniques.
- Labeled patient samples, double-checking information for accuracy.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Used aseptic techniques to maintain specimen integrity.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Interacted with patients to gather and record data prior to blood draws.
Education
Certificate/State Licensing - Cardiac Monitoring
Continuing Education Consortium
Sacramento, CA04.2015
Some College (No Degree) - Medical Assisting - Clinical
Lake Tahoe Community College
South Lake Tahoe, CASome College (No Degree) - Health And Fitness
Lake Tahoe Community College
South Lake Tahoe, CASkills
- Cocktail preparation
- Beverage menu development
- Attention to detail
- Multitasking abilities
- Wine and liquor expertise
- Bar service preparation
- Classic cocktails
- Service-oriented mindset
- Recipe and menu memorization
- Beer and wine recommendations
- Engaging personality
- Cleanliness and hygiene
- Point of sale systems
- Safe service compliance
- Identification verification
- Cash handling
- Inventory management
- POS system operation
- Outstanding customer service
- Craft cocktail preparation
- Proficient in mixology
- Safe food handling procedures
- Professional appearance
- Maintaining a clean bar
- New hire training
Additional Information
I am currently looking for part time work in a more upscale environment given my 20+ years of experience. At this part of my life I’d love to be working in an environment that is mentally stimulating where I can have meaningful conversations with customers and serve top shelf cocktails made with love, my signature ingredient. I believe dining out is an experience, and my job is to ensure customers have a great time while they’re with us.
Timeline
Executive Assistant to the CEO
Integrated Wealth Systems
11.2024 - 05.2025
Bartender
Cucina Lupo
07.2024 - 01.2025
Social Media Coordinator
Modern Storage LLC - shipping containers
10.2022 - 01.2023
General Manager/ Lead Bartender
Gina’s Lounge
07.2022 - 07.2024
Sales, Social Media & Administration
Modern Storage LLC
01.2022 - 01.2023
Bar Manager
Nashville Social Club
11.2021 - 01.2023
TV Host, News Reporter, Journalist, News Director
Lake Tahoe Television
03.2020 - 11.2021
Bartender/Server
McP's TapHouse
09.2017 - 11.2022
Certified Phlebotomy Technician
Barton Memorial Hospital
01.2013 - 09.2017
Certificate/State Licensing - Cardiac Monitoring
Continuing Education Consortium
Some College (No Degree) - Medical Assisting - Clinical
Lake Tahoe Community College
Some College (No Degree) - Health And Fitness
Lake Tahoe Community College
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