Summary
Overview
Work History
Education
Skills
Timeline
Generic
Stephanie Jacoby

Stephanie Jacoby

St. Louis ,Missouri

Summary

Background includes working on products in fast-paced production settings. Prepares surfaces, grinds imperfections and polishes metal for professional finish. Good troubleshooting and maintenance abilities with diverse equipment. Hardworking skilled in grinding, sanding and polishing surfaces with hand and hand-held power tools. Familiar with working on objects. Over 3+ years of experience in fine hand finishing. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable with strong ability in getting thing's done in a timely manner. Offering my skills. Highly organized, proactive and punctual with team-oriented mentality. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.

Overview

20
20
years of professional experience

Work History

Pack /Deburr Technician

Control Devices LLC
Fenton, MO
07.2022 - 01.2023
  • Prepared surfaces for work to be performed by removing surface imperfections.
  • Worked with grinding, polishing and cutting tools to give products smooth finish.
  • Adhered to safety standards to protect people and equipment.
  • Maintained quality control by inspecting products and correcting deficiencies.
  • Adhered to blueprints and production specifications to complete high-quality work.

Administrative Assistant

Kas Enterprises
St Louis, MO
08.2021 - 08.2022
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Inventoried and ordered supplies for office.
  • Scheduled appointments, meetings and events for management staff.
  • Responded effectively to sensitive inquiries or complaints.
  • Coordinated appointments, meetings and conferences.
  • Maintained accurate department and customer records.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Prepared and prioritized calendars and correspondence.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Directed customer communication to appropriate department personnel.
  • Composed correspondence, reports and meeting notes.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Scheduled staff and monitored resource allocation to provide optimal coverage and service.
  • Utilized editing programs to proofread content for typo-free emails, memos and documentation.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Drove customer feedback to deliver information to management for corrective action.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
  • Raised funds by organizing multiple events and diligently managed details to meet deadlines.
  • Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.

CNA

Green Park Nursing Facility
St Louis, MO
04.2021 - 12.2021
  • Understood and followed oral and written directions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Observed and reported unusual symptoms and changes to charge nurse.

Loan Processor

South Side National Bank
St Louis, MO
05.2019 - 02.2021
  • Calculated income, assets and liabilities to meet lender requirements.
  • Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
  • Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
  • Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
  • Interfaced with borrowers to obtain needed items and prepare applications for underwriting review.
  • Reviewed initial client documentation to structure and submit loan package.
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Created and completed loan submission packages.
  • Maintained complete confidentiality of submitted information according to release guidelines.
  • Managed conditions sent from underwriting departments.
  • Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
  • Evaluated financial statements and contacted institutions and customers to clarify details.
  • Structured loan packages by properly analyzing credit reports, income and asset documents.
  • Filed completed packages quickly and efficiently.
  • Completed closing process by collaborating with attorneys, title companies and government clerks.
  • Updated client account information and records in company databases.
  • Interviewed applicants to identify needs and evaluate eligibility for loans or mortgages.
  • Organized loan files, updated databases, prepared general correspondence and communicated with stakeholders.
  • Verified client financial information to determine creditworthiness and loan eligibility.
  • Reviewed client documentation and contracts for discrepancies and mistakes.
  • Informed customers of loan application requirements and deadlines.
  • Reviewed credit histories from applicants and determined feasibility of granting requested loans.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Approved or denied loan applications and explained reasoning behind decisions.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
  • Collaborated with company teams to expedite loan approval processes.
  • Met with applicants to obtain information for loan applications and answer questions about processes.
  • Developed loan contracts and explained contract terms to clients.
  • Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
  • Identified valuable solutions for customers with credit problems.
  • Prepared reports for customers with delinquent and irreconcilable accounts.
  • Set up debt payment plans based on client credit, income and assets.
  • Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
  • Stayed abreast of lending regulations, industry trends and market rates.
  • Developed and recommended personal or commercial loan packages for clients.
  • Located and suggested loan packages that met client needs and priorities.

CNA

Bethezda (Dilworth)
Manchester, MO
04.2018 - 04.2019
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Used mobility devices to transport patients.
  • Helped residents walk with or without self-help devices.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Distributed drinking water and nourishment to residents.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Assisted residents in preparing for activities and social programs.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Supported non-ambulatory residents in range of motion exercises.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Documented activities and recorded information in EMR system.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.

CNA

Delmar Gardens
Fenton, MO
05.2017 - 04.2018
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Helped residents walk with or without self-help devices.
  • Used mobility devices to transport patients.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Distributed drinking water and nourishment to residents.
  • Assisted residents in preparing for activities and social programs.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Supported non-ambulatory residents in range of motion exercises.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Documented activities and recorded information in EMR system.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.

Dietary Aide

Cardinal Ritter Senior Services
St Louis, MO
10.2016 - 04.2017
  • Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
  • Set up trays and food service carts to deliver food to residents.
  • Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
  • Served food and snacks according to planned menu and patients' diet orders.
  • Served specific meals to patients with special dietary needs.
  • Served food and beverage items to residents, meeting therapeutic diets.
  • Cleaned and maintained dining room during and after each meal service.
  • Stocked food and other supplies for main kitchen and units.
  • Treated patients and team members with dignity and respect.
  • Engaged with residents to provide positive and enriching experiences.
  • Followed dietary procedures in accordance with established policies.
  • Set tables before patients arrived to maintain meal plan productivity.
  • Delivered snacks to nurse station for distribution to specific residents.
  • Worked closely with team members to update cleaning protocols and increase aide efficiency.
  • Assisted patients with special needs to eat meals, providing kindness and patience.
  • Gathered soiled tablecloths and dietary linens and delivered to laundry.
  • Reported and documented resident changes in consumption or behaviors.
  • Guided individuals in food selection, preparation or menu planning based upon nutritional needs.
  • Prepared meals by following recipes and determining group food quantities.
  • Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.
  • Developed and oversaw preparation of specialized diets.
  • Recommended appropriate feeding schedules and methods to meet nutritional needs and abilities.
  • Collaborated extensively with interdisciplinary care team to meet nutritional needs of each resident.
  • Observed and monitored patient food intake and body weight and reported changes to dietician.
  • Attended interdisciplinary meetings with other health care professionals to discuss patient care.
  • Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.
  • Provided dietitians with assistance researching food, nutrition or food service systems.
  • Established healthful and therapeutic meal plans and menus for individuals with health conditions.
  • Devised meal plans in line with patients' age, gender, diagnosis, cultural background and religious practices.
  • Reviewed records and assessed nutritional condition of at-risk residents by recognizing unplanned weight changes and other issues.
  • Supervised food production or service or assisted dietitians or nutritionists in supervision or planning.
  • Maintained up-to-date knowledge of latest research and trends through extended education and professional development courses.
  • Analyzed menus or recipes, standardized recipes or tested new products.
  • Conducted nutritional assessments of individuals to obtain and evaluate dietary histories and plan nutritional programs.
  • Calculated nutritional requirements to assess adequacy of diet and nutrition support.
  • Researched and identified ingredients and nutritional components of foods, diets and menu choices.
  • Selected, scheduled or conducted orientation or in-service education programs.
  • Educated employees by serving as nutrition resource to departmental and healthcare staff to enhance nutritional services.
  • Determined food and beverage costs and assisted in implementing cost control procedures.
  • Referred patients to other relevant services to foster continuity of care.

Cashier Team Lead

Save A Lot Grocery Store
St Louis, MO
06.2016 - 04.2017
  • Answered customer questions and provided store information.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Processed payments promptly for customers to exceed productivity standards.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped customers find specific products, answered questions and offered product advice.
  • Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Prepared cash deposits and balanced store safe for opening and closing of business.
  • Helped with purchases and signed customers up for rewards program.
  • Processed refunds for worn, damaged and broken merchandise.
  • Screened applicants for hire and assisted with training individuals for cashier positions.

Customer Service Associate / Baker /Decorator

Sam's Club
St Louis, MO
01.2013 - 01.2015
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Consulted with customers regarding needs and addressed concerns.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Improved customer service wait times to mitigate complaints.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Recommended and initiated product offerings to meet customer changing needs.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Operated multi-line phone system and online messaging system to communicate with customers.
  • Explained benefits, features and recommendations to maximize client retention.
  • Promoted brand and marketing campaigns to create interest with customer.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Partnered with internal teams to uncover customer needs and cross-sell opportunities.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Used collateral material and documents to share information about services, products and promotions.
  • Developed and organized electronic files to maintain customer service-related documents.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Troubleshot shortages and overages to support quality control efforts.
  • Organized client contracts, records and reports to strengthen traceability.
  • Executed on-time and under budget project management to resolve complex issues.

Administrative Assistant

Reliable Life Insurance
St Louis, MO
09.2002 - 10.2004
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Inventoried and ordered supplies for office.
  • Scheduled appointments, meetings and events for management staff.
  • Responded effectively to sensitive inquiries or complaints.
  • Coordinated appointments, meetings and conferences.
  • Maintained accurate department and customer records.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Prepared and prioritized calendars and correspondence.
  • Composed correspondence, reports and meeting notes.
  • Directed customer communication to appropriate department personnel.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Utilized editing programs to proofread content for typo-free emails, memos and documentation.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Scheduled staff and monitored resource allocation to provide optimal coverage and service.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Drove customer feedback to deliver information to management for corrective action.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
  • Raised funds by organizing multiple events and diligently managed details to meet deadlines.
  • Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.

Education

Some College (No Degree) - Nursing Education

Jefferson College
Hillsboro, MO

Skills

  • Safety Understanding
  • Weld Grinding
  • Surface Preparation
  • Sanding Abilities
  • Polishing Skills
  • Tool Production
  • Customer Service
  • Team Building
  • First Aid/CPR
  • Data Management
  • Good Work Ethic
  • Microsoft Office
  • Critical Thinking
  • PPE Use
  • Conflict Resolution
  • Organizational Skills
  • Friendly, Positive Attitude
  • Reliable & Trustworthy
  • Relationship Building
  • Maintenance & Repair
  • Planning & Organizing
  • Supervision & Leadership
  • Active Listening
  • Flexible Schedule
  • Basic Math
  • Problem Resolution
  • Computer Skills
  • Team Management
  • People Skills
  • Training & Development

Timeline

Pack /Deburr Technician

Control Devices LLC
07.2022 - 01.2023

Administrative Assistant

Kas Enterprises
08.2021 - 08.2022

CNA

Green Park Nursing Facility
04.2021 - 12.2021

Loan Processor

South Side National Bank
05.2019 - 02.2021

CNA

Bethezda (Dilworth)
04.2018 - 04.2019

CNA

Delmar Gardens
05.2017 - 04.2018

Dietary Aide

Cardinal Ritter Senior Services
10.2016 - 04.2017

Cashier Team Lead

Save A Lot Grocery Store
06.2016 - 04.2017

Customer Service Associate / Baker /Decorator

Sam's Club
01.2013 - 01.2015

Administrative Assistant

Reliable Life Insurance
09.2002 - 10.2004

Some College (No Degree) - Nursing Education

Jefferson College

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Stephanie Jacoby