Summary
Overview
Work History
Education
Skills
Timeline
Server
Stephanie Jagears

Stephanie Jagears

Customer Service
Oroville,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

21
21
years of professional experience

Work History

Server

Devine Hospitality
03.2021 - Current
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Managed cash register accurately, ensuring proper handling of transactions and tips.


Receptionist

Butte Premier Physical Therapy
Chico, CA
06.2022 - 11.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Hotel Front Desk Supervisor

Gold Country Casino
12.2014 - 04.2021
  • Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
  • Utilized problem-solving skills regularly in addressing unforeseen challenges that arose during day-to-day operations at the hotel''s front desk area.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.

Store Manager

Discount Beer
Oroville, CA
05.2012 - 12.2014
  • Gained strong leadership skills by managing projects from start to finish.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Established team priorities, maintained schedules and monitored performance.

Server

Gold Country Casino
Oroville, CA
11.2007 - 03.2012
  • Worked with banquet manager to coordinate event set up and schedule.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Answered guest questions about event plans and food service choices.
  • Maintained clean and safe work environment.
  • Served food and beverages promptly with focused attention to customer needs.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Cafe Worker

Gold Country Casino
Oroville, CA
10.2003 - 10.2006
  • Produced food and drink products adhering to company quality and quantity standards.
  • Prepared salads, soups and sandwiches for customers.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Provided patrons with estimated waiting times during peak service hours.

Education

No Degree - General Studies

Oroville Adult School
Oroville, CA
06.2024

Skills

  • Conflict and Complaint Resolution
  • Food safety practices
  • Reliable and Responsible
  • Exceptional customer service
  • Food and beverage pairings
  • Food Delivery
  • Tableside Etiquette
  • Tableside Service
  • Quality Control
  • Safe Food Handling

Timeline

Receptionist

Butte Premier Physical Therapy
06.2022 - 11.2022

Server

Devine Hospitality
03.2021 - Current

Hotel Front Desk Supervisor

Gold Country Casino
12.2014 - 04.2021

Store Manager

Discount Beer
05.2012 - 12.2014

Server

Gold Country Casino
11.2007 - 03.2012

Cafe Worker

Gold Country Casino
10.2003 - 10.2006

No Degree - General Studies

Oroville Adult School

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Stephanie JagearsCustomer Service