Stephanie Jaikaran
Orlando
Summary
Experienced and licensed practical nurse with a strong background in customer service in the hospitality industry. Skilled in problem-solving and excellent communication abilities. Committed to contributing to team success and achieving positive outcomes. Eager to take on new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
PBX Operator
Embassy Suites LBV Resort by Hilton
09.2023 - 06.2024
- Respond to guest inquiries, requests and resolve issues via telephone in a timely, friendly and efficient manner
- Provide information and demonstrate knowledge of all hotel facilities and services
- Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergent situations
- Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling
- Operate office equipment including, but not limited to, computers, PBX system, e-mail, etc
Owner Reservations Specialist
Westgate Resorts
11.2021 - 05.2022
- Book, modify, and cancel reservations for all of our Westgate timeshare owners
- Enlighten owners of what they own with us and their usage rights
- Provide knowledge about all of our resorts and amenities
- Responsible for incoming and outgoing phone calls
- Educate on benefits and sell Vacation Guard Travel Protection
- Reserved owner usage right for all of our Westgate Resorts
Front Desk Agent
AC Hotels By Marriott Lake Buena Vista
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
Licensed Practical Nurse
ChildrenFirst Pediatric Home Health
07.2024 - Current
- Provided patient care for pediatric patients with medical complexities within one of eleven group homes at the Pediatric Pavilion.
- Managed distribution of narcotics, seizure remedies, and additional prescribed treatments.
- Experienced in changing and managing trachs efficiently.
- Conducted regular physical assessments and vital sign checks every four hours.
- Accurately recorded all aspects of patient care within scheduled working hours.
- Upheld confidentiality policies in alignment with HIPAA requirements.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Ensured regulatory compliance by adhering to infection control protocols and maintaining accurate documentation of patient data.
Education
Practical Nursing Certificate - Nursing
South College
Associates In Arts Degree - General Studies
Valencia College
Bachelor of Science - Hospitality Management
University Of Central Florida
02.2025
Skills
- Current Licensed Practical Nurse seeking a position in the hospitality profession
- Proven experience working in the customer service environment of hotels, restaurants, and hospitals
- Guest services
- Problem-solving skills
- Time management
- Hospitality service expertise
- Guest accommodations
- Listening skills
- Detail-oriented
Certification
Practical Nursing Certification
Timeline
Licensed Practical Nurse
ChildrenFirst Pediatric Home Health
07.2024 - Current
PBX Operator
Embassy Suites LBV Resort by Hilton
09.2023 - 06.2024
Owner Reservations Specialist
Westgate Resorts
11.2021 - 05.2022
Bachelor of Science - Hospitality Management
University Of Central Florida
Front Desk Agent
AC Hotels By Marriott Lake Buena Vista
Practical Nursing Certificate - Nursing
South College
Associates In Arts Degree - General Studies
Valencia College
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