Stephanie James
Montgomery,AL
Summary
Hardworking and detail-oriented medical billing specialist with three years of experience, strong medical insurance knowledge, and communication skills. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
14
14
years of professional experience
Work History
Medical Bill Review Analyst
UnitedHealth Group
Montgomery, AL
02.2019 - Current
- Identify and resolve patient billing issues.
- Prepare, review, and send patient statements.
- Audit medical bills to ensure that they are appropriate and adhere to the State Fee Schedules, customer guidelines, and PPO discounts
- Provide input to policies, systems, methods, and procedures for effectively managing and controlling the premium billing function.
- Educate customers regarding the availability of receiving invoices and remitting payments through online applications.
- Monitor outstanding balances and take appropriate actions to ensure clients pay as billed.
- Manage the preparation of invoices and complete billing reconciliation with accounts receivables.
Customer Service Representative
Collins Tax Service
Montgomery, AL
01.2010 - 04.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information
- Made outbound calls to obtain account information.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
Customer Service Specialist
Equian
Montgomery, AL
12.2018 - 02.2019
- Answered telephone calls and responded to written correspondence
- Gathered needed information from patients
- Gathered insurance information from patients and attorneys
- Made clerical calls for insurance companies and released bills to the appropriate parties once requested documentation was received.
Education
GED -
Fairwest
01-2004
Skills
- Medical Billing
- ICD-9 and ICD-10 Coding
- CPT and HCPCS coding
- Posting and Balancing
- Confidential Records Management
- Microsoft Office Skills
- Data Entry
- Time Management Skills
Timeline
Medical Bill Review Analyst
UnitedHealth Group
02.2019 - Current
Customer Service Specialist
Equian
12.2018 - 02.2019
Customer Service Representative
Collins Tax Service
01.2010 - 04.2019
GED -
Fairwest
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