Stephanie James
Baton Rouge,LA
Summary
Experienced with team leadership, fostering productive and cohesive work environment through clear communication and conflict resolution. Utilizes strategic planning to guide teams toward achieving organizational goals. Track record of improving team performance and driving successful project completion.
Qualified strong leadership with proven history of leading teams to success through effective management and clear communication. Demonstrated ability to oversee projects from inception to completion, ensuring high standards and timely delivery. Adept at fostering team collaboration and resolving conflicts to maintain productive work environment.
Overview
31
31
years of professional experience
Work History
Team Leader
Walmart
Baton Rouge, LA
05.2025 - Current
- Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Defined clear targets and objectives and communicated to other team members.
- Collaborated with department managers to optimize merchandising strategies, boosting sales performance.
- Monitored compliance with safety regulations, fostering a secure working environment for all associates.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Dollar Tree
Assistant Manager
Baton Rouge, LA
04.2018 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Professional Dry Cleaner Presser
Keans Cleaners
Baton Rouge, LA
06.1995 - 07.2023
- Operated industrial laundry machines to process garments efficiently.
- Inspected and assessed fabric types to determine appropriate cleaning methods.
- Managed stain removal techniques for various fabrics, ensuring quality results.
- Trained new staff on operational procedures and safety protocols.
- Conducted routine maintenance on equipment to minimize downtime and enhance performance.
- Sorted and counted articles removed from dryers to fold, wrap or hang items.
- Examined and sorted articles according to color, fabric, soil level and required cleaning technique.
- Enhanced customer satisfaction by providing efficient dry cleaning services and maintaining a clean, organized workspace.
- Ensured timely delivery of completed orders by managing pickup and drop-off schedules effectively.
- Provided exceptional customer support during peak hours, ensuring a smooth flow of service and maintaining high levels of satisfaction.
- Sprayed steam, water or air over spots to flush out chemicals, dry material and brighten colors.
- Mixed and added detergents, dyes, bleaches and starches to clean, color, dry, and stiffen articles.
- Cleaned machine filters and lubricated equipment to maintain consistent functionality.
- Exceeded sales targets consistently through upselling additional services such as alterations or specialty cleaning treatments.
- Kept track of customer laundry items by properly sorting, identifying and storing clothing.
- Inspected garments for quality assurance and adherence to standards.
- Enhanced customer satisfaction with timely completion of pressing tasks and attention to detail.
- Hung, folded and packaged finished articles to deliver to customers.
- Followed safety protocols while operating machinery.
Assistant Manager
Family Dollar
Baton Rouge, LA
10.2005 - 04.2008
- Analyzed sales data to identify trends and inform strategic decision-making processes.
- Coordinated cross-departmental initiatives to streamline operations and improve efficiency.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
GED -
Layfette High School
Lafayette, LAAssociate of Applied Science - Business Accountancy
Baton Rouge Community College
Baton RougeSkills
- Customer focus
- Workload management
- Motivational skills
- Influencing skills
- Teamwork and collaboration
- Task delegation
- Excellent communication
- Problem-solving abilities
Timeline
Team Leader
Walmart
05.2025 - Current
Dollar Tree
Assistant Manager
04.2018 - 10.2024
Assistant Manager
Family Dollar
10.2005 - 04.2008
Professional Dry Cleaner Presser
Keans Cleaners
06.1995 - 07.2023
GED -
Layfette High School
Associate of Applied Science - Business Accountancy
Baton Rouge Community College