Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Jameson

Cocoa

Summary

Client service specialist equipped to lead teams and drive results. Skilled in conflict resolution, client relationship management, and strategic planning. Strong focus on team collaboration, flexibility, and reliability. Known for excellent communication, problem-solving abilities, and adaptability to changing needs.

Experienced with leading client service teams to achieve high levels of client satisfaction. Utilizes strategic thinking and effective communication to manage client expectations. Track record of implementing process improvements and fostering team collaboration.

Client service professional with extensive experience in enhancing client interactions and optimizing service delivery. Proven ability to collaborate within teams and adapt to evolving client needs. Known for strong problem-solving skills and maintaining high standards in client relations.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Service Lead

Big Lots
10.2022 - Current
  • Coordinated with operations teams to ensure successful onboarding of new clients, setting the foundation for long-term partnerships built on trust and reliable service delivery.
  • Improved overall client experience by proactively identifying potential issues and resolving them before escalation.
  • Increased referral business by consistently delivering exceptional service and cultivating positive word-of-mouth among clients.
  • Streamlined checkout process for customers, reducing wait times and increasing overall efficiency in the retail space.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Private Business Client Tax Specialist

RSM US LLC
01.2022 - 04.2022
  • Maintained thorough and current understanding of applicable tax laws.
  • Collaborated with cross-functional teams to ensure seamless communication and coordination on tax-related matters.
  • Reviewed financial statements for accuracy and integrity.
  • Worked with individuals, trusts and companies to manage tax compliance and reporting needs.
  • Managed tax submissions and made sure all information complied with regulations.
  • Prepared accurate and timely federal, state, and local income tax returns for individuals, businesses, and non-profit organizations.

Store Associate

Big Lots
09.2019 - 12.2021
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.

Customer Service Representative

Wendy’s
11.2017 - 12.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.

Associate

Gilbert Chocolates
06.2017 - 10.2017
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.

Store Associate

Quality Dairy
09.2015 - 07.2017
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.

Data Entry Clerk

Northwest Title Loans
11.2012 - 07.2015
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Followed established procedures to enter and process data correctly.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Completed data entry tasks with accuracy and efficiency.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.

Education

Associate of Business - Accounting

Lansing Community College
Lansing, MI

High School Diploma -

Okemos High School
Okemos, MI

Skills

  • Effective problem solving
  • Brand awareness
  • Sales support
  • Meeting facilitation
  • Proposal writing
  • Strong leadership
  • Teamwork and collaboration
  • Attention to detail
  • Reliability
  • Computer skills
  • Customer service excellence
  • Money handling

Timeline

Service Lead

Big Lots
10.2022 - Current

Private Business Client Tax Specialist

RSM US LLC
01.2022 - 04.2022

Store Associate

Big Lots
09.2019 - 12.2021

Customer Service Representative

Wendy’s
11.2017 - 12.2018

Associate

Gilbert Chocolates
06.2017 - 10.2017

Store Associate

Quality Dairy
09.2015 - 07.2017

Data Entry Clerk

Northwest Title Loans
11.2012 - 07.2015

Associate of Business - Accounting

Lansing Community College

High School Diploma -

Okemos High School

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