Stephanie Javier
Miami
Summary
Motivated individual with strong work ethic, who can work as part of a team or independently. Skilled in building customer relationships and understanding customer needs. Team player with exceptional listening and critical thinking skills.
Overview
13
13
years of professional experience
Work History
Support Specialist
Florida Health Miami-Dade County
10.2023 - Current
- Provided primary customer support external customers.
- Collected vital information to support company and associates through interviews.
- Actively listened to clients, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responsible for security, storage and inventories of company products.
Assistant Leader
Amscot Financial
04.2019 - 12.2019
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Conducted regular audits of cash handling procedures to maintain financial integrity within the store location.
- Built strong relationships with customers through active listening, understanding their needs, and offering personalized solutions.
- Fostered a positive work environment by addressing employee issues and promoting open communication.
Sales Associate
JCPenney Portrait
09.2018 - 04.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming studio environment.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Administrative Assistant
Popular Bank
03.2011 - 04.2018
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client and vendors inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Developed monthly and weekly comprehensive reports for management by collecting data from various sources.
Education
No Degree - Google Cybersecurity Professional
Coursera
06.2024
Bachelor of Science - Information Technology
UTESA
Dominican Republic06.2018
Skills
- Teamwork and Collaboration
- Attention to Detail
- Customer service oriented
- Bilingual English and Spanish
- MS Office
Timeline
Support Specialist
Florida Health Miami-Dade County
10.2023 - Current
Assistant Leader
Amscot Financial
04.2019 - 12.2019
Sales Associate
JCPenney Portrait
09.2018 - 04.2019
Administrative Assistant
Popular Bank
03.2011 - 04.2018
No Degree - Google Cybersecurity Professional
Coursera
Bachelor of Science - Information Technology
UTESA
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