Stephanie Jaywant
Fort Myers,FL
Summary
Senior IT Instructional Designer with 20+ years of experience. Proven leader in training and course development, skilled in delivering training, designing and writing courses, leading teams, and directing enterprise initiatives. Successfully manages complex projects and achieves strategic objectives. Recognized for developing efficient processes, maintaining high standards, and aligning efforts with organizational goals. Known for collaborative approach and unwavering commitment to excellence.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Lead Home Health and Hospice Instructional Designer Consultant
Ballad Health
08.2021 - Current
- Lead Instructional Designer for Home Health Clinical (Dorothy) and Hospice (Comfort)
- Coordinated curriculum design, MST build and training for Home Health & Hospice
- Successfully completed curriculum for Epic Upgrades
- Successfully completed regulatory training for Home Health and Hospice using the Mobile device
- Completed Home Health Specialty Plan of Care upgrade curriculum and coordinated training for new workflow
- Assisted team in responding to help tickets for system break fixes
- Participated in MST rebuild project
- Mentored other new application trainers in Clinical Documentation, Case Management and Orders
- Project Manager for new device roll out to inpatient units.
- Collaborated with subject matter experts to create accurate, relevant, and effective learning content.
- Managed multiple projects simultaneously while maintaining high-quality deliverables under tight deadlines.
- Developed instructor-led training materials that supported face-to-face classroom instruction for blended learning environments.
- Assisted in the selection of appropriate tools and technologies for effective course development and delivery.
- Conducted comprehensive needs analysis to identify areas for instructional improvement and targeted training solutions.
- Evaluated existing course materials, identifying opportunities for enhancement or revision based on learner feedback.
- Conducted post-training evaluations to measure effectiveness of instruction and identify areas for continuous improvement.
- Planned and monitored implementation of technology-based learning programs.
Lead Epic Instructional Designer Consultant
BJC Health System
02.2021 - 07.2021
- Lead Instructional Designer for Home Health Clinical (Dorothy) and Home Health Billing
- Successfully completed curriculum for Epic Upgrades
- Updated and refreshed outdated curriculum
- Mentored new Instructional Designer
- Assisted team in troubleshooting and correcting training environment issues
- Collaborated with subject matter experts to create accurate, relevant, and effective learning content.
Lead Epic Instructional Designer Consultant
Catholic Health System
07.2019 - 12.2020
- Lead Instructional Designer for Home Health Clinical (Dorothy) and Stork
- Successfully converted training curriculum to support unexpected virtual learning platform
- Successfully implemented virtual training platform from pilot training to Go Live and support
- Assisted new Clinical Documentation trainer with workflows and adjusting to new curriculum
- Completed Role Analysis to create training tracks
- Developing lesson plans based on department workflows and validation sessions
- Mentoring new Clinical Documentation and Orders Instructional Designers on the team
- Transformed traditional learning materials into digital formats, ensuring accessibility for remote learners.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Provided coaching and mentoring to employees.
Lead Epic Instructional Designer Consultant
Advocate Aurora Healthcare
10.2018 - 05.2019
- Lead Instructional Designer for Home Health Clinical, Hospice and Home Health Billing
- Coordinated training with two merging organizations to include a new implementation for one state and upgrade training in another
- Completed new training environment build and mentored new trainers to correct existing or outdated patient build
- Developed lesson plans based on department workflows and validation sessions
- Mentored new Home Health Billing and Clinical Documentation Instructional Designers on the team
- Managed and supported the credentialed training staff
Project Leader Consultant
University of Virginia Medical Center
03.2016 - 10.2018
- Project Manager for Training Environment Rebuild for organization in January 2018
- Training project lead for double Epic upgrade
- Project Manager for an initiative to redesign the Inpatient curriculum
- Lead Instructional Designer for Home Health Clinical and Home Health Billing
- Conducted validation sessions with Home Health staff to review currently workflows to assist application team with Epic build
- Developed lesson plans based on department workflows and validation sessions
- Mentoring new Instructional Designers on the team
- Managed Training Environment build for project for both Phase I and Phase II trainers
- Managed registration build and labs for managers to enroll their staff into Epic Training
Business Systems Analyst-Project Coordinator
Lee Memorial Health System
01.2015 - 03.2016
- Lead Instructional Designer for Home Health Clinical, and Phoenix Epic Applications
- Managed training project plan for system install
- Conducted validation sessions with Home Health staff to review currently workflows to assist application team with Epic build
- Created and maintained training schedule for all roles in Home Health Department
- Managed training environment build for assigned applications
- Developed lesson plans based on department workflows and validation sessions
- Assisted with application and integrated testing
- Interviewed and hired credentialed trainer and super user staff
- Mentoring the new Instructional Designer on the team
- Creating & designing e-Learnings for upgrade and ongoing training
Epic Instructional Designer Consultant
Northwest Community Healthcare
02.2014 - 12.2014
- Lead Instructional Designer for Inpatient clinical roles
- Completed instructional design Inpatient roles
- Represented training at department integrated workgroup sessions
- Mentoring the new Instructional Designers on the team
- Conducted training environment build and other workshops with new team members
Epic Instructional Designer Consultant
Johns Hopkins Hospital
11.2013 - 02.2014
- Cross trained and credentialed their permanent credentialed trainers
- Assisted with troubleshooting & rebuilding the training environment and fixing other system related issues
- Assisted in revamping lesson plans for Nursing, Physician and Labor & Delivery for the next go live
Epic Instructional Designer Consultant
Brookdale Hospital
04.2013 - 11.2013
- Development and implementation of the Physician training program
- Took the leadership role as the mitosis guru and import/export specialist
- Mentor new Instructional Designers and train Credentialed Trainers
- Configure, create and maintain training scenarios in the training environment
- Manage all requirements for successful training sessions
- Work closely with training team to support all Epic applications
Epic Principal Trainer Consultant
Sparrow Hospital
06.2012 - 12.2012
- Handled all aspects of the Inpatient and Labor & Delivery training program for a 4 hospital go live
- Took the leadership role as the mitosis guru and import/export specialist
- Configured, created and maintained training scenarios in the MST environment
- Coordinated End User training for over ten thousand end users
- Developed new Epic material that Epic has extended to other clients to use
- Worked in conjunction with the Lab team to create curriculum for Pathologists as well as add Clinical Documentation curriculum to enhance training for lab associates
- Coordinated Go Live Prep labs and Dress Rehearsals
Senior IT Training Specialist
HSHS Eastern Division, Green Bay, WI
12.2010 - 05.2012
- Handled all aspects of the Nursing, Physician and Labor & Delivery training program for a 3 hospital go live
- Promoted to senior role within five months of hire
- Worked closely with the development team to coordinate organization specific system build with training materials
- Created application specific e-Learning for remedial training
- Supported a 3 hospital go live
Senior Sales Training Analyst
UnitedHealth Group, Green Bay, WI
01.2007 - 01.2010
- Delivered new hire and incumbent job specific training using innovative methods that increase retention and enhance cost effectiveness
- Delivered ongoing refresher training based on development needs
- Responsible for measuring and tracking pre and post training performance
- Partnered with leadership to provide coaching during training
- Provided feedback to management on individual and group training results
- Provided feedback to the instructional design team
Client Service Training Analyst
Ameriprise Auto & Home Insurance, Green Bay, WI
01.2002 - 01.2007
- Trained new and current associates on customer service processing philosophies and practices
- Researched, developed and maintained training materials and customer service processing procedures to include soft skills, PowerPoint presentations, worksheets, and web-based training and handouts
- Monitored performance, coached and advised supervisors of disciplinary and personnel problems
- Project leader in the expansion of our call center in New Delhi and Mumbai India
Skills
- Curriculum design
- Epic charting
- Needs analysis
- Project management
- Blended learning
- Mentorship and coaching
- System troubleshooting
Certification
Epic Certified in Clinical Documentation, Procedure Orders, Stork, Dorothy and Comfort Clinical, Home Health Billing & Hospital Billing.
Timeline
Lead Home Health and Hospice Instructional Designer Consultant
Ballad Health
08.2021 - Current
Lead Epic Instructional Designer Consultant
BJC Health System
02.2021 - 07.2021
Lead Epic Instructional Designer Consultant
Catholic Health System
07.2019 - 12.2020
Lead Epic Instructional Designer Consultant
Advocate Aurora Healthcare
10.2018 - 05.2019
Project Leader Consultant
University of Virginia Medical Center
03.2016 - 10.2018
Business Systems Analyst-Project Coordinator
Lee Memorial Health System
01.2015 - 03.2016
Epic Instructional Designer Consultant
Northwest Community Healthcare
02.2014 - 12.2014
Epic Instructional Designer Consultant
Johns Hopkins Hospital
11.2013 - 02.2014
Epic Instructional Designer Consultant
Brookdale Hospital
04.2013 - 11.2013
Epic Principal Trainer Consultant
Sparrow Hospital
06.2012 - 12.2012
Senior IT Training Specialist
HSHS Eastern Division, Green Bay, WI
12.2010 - 05.2012
Senior Sales Training Analyst
UnitedHealth Group, Green Bay, WI
01.2007 - 01.2010
Client Service Training Analyst
Ameriprise Auto & Home Insurance, Green Bay, WI
01.2002 - 01.2007
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