Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Stephanie Jean-Baptiste

Tewksbury

Summary

Detail-oriented professional with over five years of experience in client engagement, administrative support, and event operations across corporate, technology, and hospitality sectors. Experienced in managing calendars, contracts, reporting, and CRM systems that ensures smooth day-to-day operations while enhancing efficiency. Recognized for building strong client relationships (internally & externally) and streamlining logistics, consistently delivering seamless, client-focused experiences even in high-pressure situations. A proactive approach to problem-solving and a commitment to excellence drive success in every project.

Overview

7
7
years of professional experience

Work History

Client Engagement Representative

Aqueduct Technologies
06.2025 - Current
  • Partner with Account Managers, Solutions Architects, and Operations to manage client relationships and deliver seamless end-to-end engagement, contributing to Aqueduct’s “Customers for Life” initiative
  • Created, reconciled, and optimized client quotes with competitive pricing; collaborated with vendors and distribution partners to secure accurate and timely proposals
  • Coordinated with finance for order reconciliation and proactively provided customers with order tracking, status updates, and confirmations.
  • Leveraged Microsoft Office Suite to build reports, streamline workflows, and enhance internal communication efficiency
  • Maintained Salesforce records with precise customer data, supporting sales forecasting, pipeline accuracy, and cross-departmental collaboration.

Event Sales Administrator

Boston Red Sox
06.2023 - 05.2025
  • Supported the Event Sales team by managing incoming inquiries, monitoring the events inbox, and connecting prospects with the appropriate departments to maximize booking opportunities.
  • Organized and participated in Zoom calls with venues for potential trades, negotiating package terms and gathering details to support sponsorship value.
  • Conducted site checks and served as on-site point of contact for internal events when leadership was offsite, ensuring smooth execution.
  • Managed sponsorship activations for the Wasabi Fenway Bowl, overseeing contracts, vendor timelines, and hospitality needs.
  • Supported leadership by identifying opportunities to streamline processes, improve team organization, and take on smaller event inquiries to increase revenue potential.
  • Created and distributed event surveys and post-event reports to measure client satisfaction and identify opportunities for improvement.

Event & Sales Coordinator

Wamesit Lanes
04.2018 - 05.2023
  • Planned and executed corporate/private events including floor planning, vendor coordination, and post-event follow-up.
  • Supervised event-day operations, trained staff, and resolved real-time issues to ensure smooth execution and client satisfaction.
  • Cultivated client and vendor relationships, resulting in repeat business and strong community presence.

Education

Bachelor of Science - Business Administration, Management & Marketing

University of Massachusetts Lowell
Lowell, MA
05.2023

Skills

  • Communication
  • Adaptability
  • Analytical
  • Collaboration
  • Problem-Solving
  • Salesforce
  • Customer service
  • Team Support
  • Project management
  • Customer retention
  • Database management

LANGUAGES

English - Native
Haitian Creole - Advanced
French - Intermediate

Timeline

Client Engagement Representative

Aqueduct Technologies
06.2025 - Current

Event Sales Administrator

Boston Red Sox
06.2023 - 05.2025

Event & Sales Coordinator

Wamesit Lanes
04.2018 - 05.2023

Bachelor of Science - Business Administration, Management & Marketing

University of Massachusetts Lowell

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