STEPHANIE JENSEN
Ionia,Mi
Summary
Dedicated and enthusiastic Practice Manager with 25+ years in the ophthalmology field and 13+ years of expertise in patient relations and personnel management. Well organized, reliable, and proven skills in promoting products and boosting revenue by effectively communicating sales recommendations with clients.
Overview
26
26
years of professional experience
Work History
Practice Manager
Portland Veterinary Service
Portland, MI
10.2022 - Current
- Implemented new Personal Information Management System, automated phone and appointment recall system to streamline workflow.
- Managed vendor relationships to implement new products to the practice and maintain an appropriate inventory level.
- Utilized key performance indicators to increase sales and increased revenue by 50% and decreased overall inventory to lower the cost of goods by 8%.
- Researched competitors' products and prices and developed customized sales techniques to successfully sell and upsell services to new and existing clients.
District Manager
EYECARE-PARTNERS
Ionia, Mi
02.2021 - 09.2022
- Dedicated and Detail-oriented, motivated team builder, and passionate about facilitating excellent patient care.
- Developed and implemented district-wide sales strategies resulting in a 10% increase in revenue.
- Extensive travel to successfully manage 8 satellite offices. Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Collaborated with other departments such as marketing, human resources, and finance, to achieve goals.
- Implemented upselling strategies along with contests between offices to promote lens cleaning cloths.
- Prioritized and organized tasks to efficiently accomplish goals.
CLINIC MANAGER
BLUE SKY VISION
Grand Rapids, Mi
07.2010 - 02.2021
- After 20 plus years of experience in the clinical setting I am cross trained in all functional areas such as: optical, technician, testing, primary scribe, and front desk.
- Responsibilities include: recruitment, hiring, conducting reviews, and maintaining staffing levels to ensure that the clinic is operating at maximum efficiency.
- Communicates with patients with compassion while keeping medical information private.
- I excel in resolving customer conflicts since customer satisfaction is one of my primary responsibilities.
- Resolve conflicts promptly among physicians, technicians, and front desk staff to keep workflows on task.
- I successfully managed multiple locations as of 2016 when the Greenville office was added to my responsibilities.
SCRIBE/TECHNICIAN COA
GRAND RAPIDS OPHTHALMOLOGY
Grand Rapids, Mi
10.1998 - 07.2010
- After 12 years excelling in the clinic I was promoted to Ionia office manager.
- Responsibilities included: Administering ophthalmic drops and ointments for treatment or to aid in diagnostics.
- Collected essential medical information and documented data in EHR platform.
- Kept examination rooms, clinical areas and equipment clean and patient-ready.
- Maintained smooth patient flow throughout facility, promoting efficient overall operations.
ASSOCIATE IN SCIENCE, FERRIS STATE UNIVERSITY
Big Rapids, MI
05.1992
Skills
- Customer Service
- Information Analysis
- Sales Reporting
- Performance Oversight
- Staff Supervision, coaching, and motivation
- Creative problem solver
- Enthusiastic
- Multi-tasking
Timeline
Practice Manager
Portland Veterinary Service
10.2022 - Current
District Manager
EYECARE-PARTNERS
02.2021 - 09.2022
CLINIC MANAGER
BLUE SKY VISION
07.2010 - 02.2021
SCRIBE/TECHNICIAN COA
GRAND RAPIDS OPHTHALMOLOGY
10.1998 - 07.2010
ASSOCIATE IN SCIENCE, FERRIS STATE UNIVERSITY
05.1992
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