Stephanie Jensen
Olympia,WA
Summary
Accomplished Administrative Assistant with a proven track record at the Washington State Department of Transportation, excelling in data entry and fostering exceptional customer relationships. Demonstrated expertise in Microsoft Word and Excel, alongside a commitment to service excellence. Streamlined office operations and enhanced document organization, significantly improving efficiency and confidentiality management.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Washington State Department of Transportation
07.1994 - 10.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Managing supplies, maintaining inventory and tracking supplies.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Maintained a clean and welcoming office environment fostering positive impressions among clients and visitors alike.
- Maintaining payroll for all employees.
Education
High School Diploma -
North Thurston High School
Lacey, WA06-1994
Skills
- Service Excellence
- Data entry
- Proficient Computer Skills
- Office administration
- Office Administration Support
- Proficient in Microsoft Word
- Effective Time Management
- Excel Proficiency
- File organization
- Email Management
- Customer service
- Time management
Timeline
Administrative Assistant
Washington State Department of Transportation
07.1994 - 10.2011
High School Diploma -
North Thurston High School
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