Job Search Status
Open to workDesired start date: 2 weeks notice
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Cartersville, GA
Open to relocation: Yes
Open To Work
Stephanie Jeter
Cartersville,GA
Work Preference
Overview
30
30
years of professional experience
Work History
Tax Consultant II
ADP
Alpharetta, GA
01.2007 - Current
- Analyze client tax accounts during the implementation process. Ensure employer tax accounts are accurately and timely integrate into PEO tax services.
- Collaborate with clients, tax authorities, and ADP Business partners to manage client tax accounts.
- Consult with clients and provide direction on critical data and document gaps, effective filing status, business changes, and outstanding tax discrepancies to ensure compliance with employer tax filing requirements.
- Apply industry and product knowledge to implement, guide, and support client tax account set ups and changes in compliance with PEO requirements, tax regulations, ADP polices, and client expectations.
- Research and resolve employment tax filing discrepancies and respond to agency inquiries.
- Provide clients or designated agents with tax account support to resolve prior to services account discrepancies.
- Thoroughly research and resolve complex escalated tax account matters to reduce additional liability and meet service requirements.
- Manage maintenance reports to proactively identify and resolve discrepancies prior to submission of tax returns.
- Provide internal and external clients with support and guidance on escalated employment tax matters.
- Monitor tax cases to ensure commitments, deadlines and service requirements are met.
- Analyze results and provide recommendations to improve results.
- Partner with Manager to identify and develop training and development plans to address.
- Complete and assist with tax rate protests, abatements, account reconciliations and audits.
- Use industry knowledge to identify required actions to resolve account discrepancies.
- Ensure client business changes are accurately applied to tax accounts in compliance with agency regulations.
- Identify and act on opportunities to reduce employment tax liabilities (i.e. voluntary contributions).
- Partner with agencies to ensure that tax accounts meet all employment tax obligations and remain in good standing.
- Actively participate in tax projects and special tasks as assigned.
- Communicate account IDs, rates, status and regulatory changes to internal and external clients as required.
- Maintain POAs, tax documents, and employer /agency responses in compliance with agency requirements.
Application Support Consultant II
ADP
Alpharetta, GA
01.2007 - Current
- Effectively utilize tools including GCM, iRepts, Quickview, SecureMail, PEAK and PMF, DASH, Enterprise, Payforce, Autopay, ReportSmith, the I Product Suite, and Netsecure.
- Provides support and assistance to Payroll Administration teams, ADP clients, Relationship Management, Implementation and Project Services and COS Shared Services groups.
- Resolves client application questions or problems in the area of system set up, product functionality and product enhancements in addition to other services issues in the complex arena of payroll and HR.
- Manage relationships and serve as primary liaison between COS and other ADP support groups.
- Maintain call/case log information through ADP CRM systems and utilize other databases and resources as needed.
Payroll Specialist III
ADP
Alpharetta, GA
01.2007 - Current
- Analyze data to identify client needs.
- Processes all Human Resources and payroll-related associate data, including but not limited to new hires, terminations, leaves of absence, and changes.
- Work with Client HR dept to ensure all enrollments are processed accurately.
- Research all Employee benefit questions and provide resolution.
- Process COBRA credits.
- Perform all quarter-end and year-end audits including file reconciliation, adjustments, and W-2 distribution.
- Adhere to client SLA’s per SOW.
- Review and update client SOPs.
- Perform monthly payroll metric reports.
- Meet SAS70 requirements compliance.
- Import external pay files (time and labor management, commissions, etc.) into Enterprise Payroll.
Payroll/HR
Exult /Hewitt
Charlotte, NC
01.2003 - 01.2007
- Process payroll from begin to end for multi-state.
- Processes all Human Resources and payroll-related associate data, including but not limited to new hires, terminations, leaves of absence, and changes.
- Process COBRA packages.
- Directly communicate w/client to provide resolving.
- Worked on Recovery team.
Customer Service
Sprint PCS
Charlotte, NC
01.2000 - 01.2003
- Billing Support.
- Technical Support.
- Activate handsets.
- Set up new account for customers.
- Received inbound calls customer service.
Payroll
Strategic Outsourcing
Charlotte, NC
01.1997 - 01.2000
- Maintained payroll garnishment payments and set up of new garnishment.
- Processes all Human Resources and payroll-related associate data, including but not limited to new hires, terminations, leaves of absence, and changes.
- New client setup profile per client contract.
- Benefit set up (new employee and open enrollment).
- Directly communicate w/client to provide resolving.
Timeline
Tax Consultant II
ADP
01.2007 - Current
Application Support Consultant II
ADP
01.2007 - Current
Payroll Specialist III
ADP
01.2007 - Current
Payroll/HR
Exult /Hewitt
01.2003 - 01.2007
Customer Service
Sprint PCS
01.2000 - 01.2003
Payroll
Strategic Outsourcing
01.1997 - 01.2000