Stephanie Jimenez
Pembroke Pines,FL
Summary
Detail-oriented and highly organized referral coordinator with several-year history of serving patients in the field setting. Technically savvy and expert user of various software packages. Interested in exploring other careers to build my own growth in different areas.
Overview
7
7
years of professional experience
Work History
Referral Coordinator
Primary Medical Physicians
Hollywood, FL
07.2024 - Current
- Ordered referrals based on urgency and complied with referral deadlines.
- Evaluated demographic, clinical, and insurance details before dispatching to referred specialists.
- Addressed inquiries and alleviated concerns from patients and specialists.
- Developed productive working relationships with numerous insurance company representatives.
- Coordinated with healthcare providers to verify patient insurance coverage and obtain necessary pre-authorizations for treatments.
- Educated patients on the referral process, including expected timelines and preparation for specialist visits.
- Communicated regularly with patients regarding their care plans following a referral.
Customer Service Representative
Publix Grocery Store
Hialeah, FL
09.2019 - 07.2025
- Addressed complex issues through collaboration with other departments to deliver solutions satisfying customer needs.
- Executed administrative tasks including filing paperwork, updating databases, and generating reports.
- Performed consistent follow-up calls with customers following issue resolution.
- Delivered outstanding customer service to enhance customer satisfaction.
- Greet and welcome guests upon arrival.
- Cashier and Customer Service Staff.
- Delivered premier customer service to enhance customer experience.
Scanned products efficiently to expedite checkout process.
Processed payments accurately to ensure financial transactions integrity.
Collaborated effectively with team members to achieve service goals. - Developed positive relationships with customers through friendly interactions.
- Guided customers in product selection, ordering, billing, returns, exchanges, and technical support.
Referral Coordinator
Cano Health
Doral, FL
04.2022 - 07.2024
- Managed precise documentation of referrals, encompassing contact details and follow-up actions.
- Communicated regularly with patients regarding their care plans following a referral.
- Created reports on referral activity and outcomes.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Mediated conflicts between referring physicians and receiving providers.
- Engaged in routine meetings to strategize referral tactics, enhance network outreach, and evaluate program performance metrics.
- Evaluated medical records to assess necessity of additional services before making a referral
- Complied with HIPAA regulations when managing confidential patient information.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Coordinated communication among primary care physicians, specialists, and patients to streamline referral process.
Front Desk Receptionist
Mount Sinai Health System
Hialeah, FL
12.2021 - 04.2022
- Addressed patients' complaints and issues promptly, adhering to established protocols.
- Facilitated scheduling of appointments for patients and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Delivered exceptional customer service by promptly addressing inquiries through phone and email with professionalism.
- Streamlined reception area organization while ensuring prompt guest attention.
- Handled incoming calls, directing to appropriate personnel and recording messages.
- Validated identity documents for new patients prior to account openings in alignment with company policies.
- Executed payment processing from patients utilizing various payment methods, including credit cards and cash.
- Greet and welcome guests upon arrival.
- Scheduled and confirmed appointments for patients and staff.
Floor Associate
SKECHERS Factory Outlet
Hialeah, FL
03.2018 - 09.2021
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Supplied precise details regarding products, prices, and services.
- Developed promotional strategies to increase sales volume.
- Organized stockroom shelves according to size, color or style.
- Ensured cleanliness of store environment, encompassing floors, windows, and displays.
- Supported teammates in sales-processing activities to achieve daily sales objectives.
- Responded to incoming telephone calls to deliver store, product, and service information.
Education
High School Diploma -
Nuestra Senora Del Valle
Caracas, Venezuela07-2013
Skills
- Referral management
- Insurance verification
- Patient education
- HIPAA compliance
- Data entry
- Report generation
- Customer service
- Interpersonal communication
- Teamwork
- Multi-line telephone operation
- Medical terminology knowledge
- Outbound calls
- Problem solving
- Follow-up communication
- Computer skills
- Organization
- Appointment reminders
- Task prioritization
- Multitasking Abilities
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Referral Coordinator
Primary Medical Physicians
07.2024 - Current
Referral Coordinator
Cano Health
04.2022 - 07.2024
Front Desk Receptionist
Mount Sinai Health System
12.2021 - 04.2022
Customer Service Representative
Publix Grocery Store
09.2019 - 07.2025
Floor Associate
SKECHERS Factory Outlet
03.2018 - 09.2021
High School Diploma -
Nuestra Senora Del Valle
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