Stephanie J. Kraus
Goodview,MN
Summary
Experienced professional with a strong desire for a fulfilling role utilizing strengths in customer service, organization, communication, and adaptability. Excels in managing relationships and thrives in client-focused settings. Demonstrated track record of enhancing client satisfaction through effective communication and problem-solving. Seeking an opportunity to leverage expertise in customer service and communication to drive success in a new field.
Overview
17
17
years of professional experience
Work History
Director of Client Services
Winona ORC
06.2023 - Current
- Directed and enhanced a team of 6 with workflow to optimize client service delivery.
- Established rapport with clients and their teams to foster strong, collaborative relationships.
- Conduct performance evaluations quarterly and provide constructive feedback for employee growth.
- Developed comprehensive training materials to enhance client service delivery.
- Verified billing data accuracy and resolved any discrepancies monthly.
- Ensured confidentiality of 120 client's information.
- Streamlined over 3 client service processes to enhance efficiency and client satisfaction.
- Led weekly meetings to ensure alignment on client service strategies.
- Coordinated 2 pre-audit preparations and post-audit follow-ups yearly to ensure continuous improvement.
Introductory Career Services Coordinator
Winona ORC
10.2022 - 06.2023
- Conducted research to develop and implement career services programs.
- Developed comprehensive progress notes and billing standards for program.
- Designed and delivered career services lesson plans for 3 students with varying abilities.
- Operated various computer applications, multi-line phone systems, and copy machines to support daily operations.
- Worked with students, teachers, and guardians to facilitate career planning.
- Cultivated relationships with multiple businesses to secure student opportunities.
Early Childhood Development Trainer and Mentor
A Chance To Grow
06.2017 - 10.2022
- Conducted 4 to 8 remote workshops yearly to train educators on principles and activities of brain stimulation programs.
- Utilized internal and commercial computer applications to enhance training efficiency.
- Recruited and mentored 15 preschool educators and 8 family childcare providers to enhance early childhood education quality.
- Monitored and evaluated program outcomes, providing comprehensive reports monthly to enhance early childhood development initiatives.
- Facilitated weekly virtual training sessions via Zoom to enhance early childhood development skills.
Early Childhood Preschool Teacher
School District #204
08.2017 - 06.2021
- Created and executed a curriculum and lesson plans designed to enhance academic skills and social-emotional development.
- Supervised up to 3 classroom assistants and volunteers to ensure a supportive learning environment.
- Executed thorough assessments and systematically entered data to evaluate student growth on a daily basis.
- Participated in multiple special education referrals to ensure appropriate support for students.
Early Childhood Paraprofessional & Literacy Tutor
School District #204
09.2007 - 06.2017
- Supported teacher in delivering academic lessons and fostering social-emotional growth for up to 32 students a day.
- Assisted in the implementation of individual education plans for students.
- Developed and prepared engaging weekly classroom projects.
- Developed, implemented and managed literacy interventions daily to foster early literacy growth.
Education
High School Diploma -
Annandale High School
Annandale, MNSome College (No Degree) - Child, Youth and Family Studies
Rochester Community And Technical College
Rochester MNSkills
- Customer Service and satisfaction
- Verbal and written communication
- Professional and courteous
- Attention to detail
- Problem-solving abilities
- Self motivation
- Continuous improvement
- Multitasking Abilities
- Microsoft Applications
- Google Applications
Leadershiproles
- Community Education paraprofessionals facilitator for Professional Learning Communities.
- S.M.A.R.T. Training facilitator and resource for K-M School Readiness and Komet Kids programs.
- Member of the K-M Community Education Leadership, and Positive Behavior Strategies Team.
- Member of S.M.A.R.T. Steps Advisory Board.
Timeline
Director of Client Services
Winona ORC
06.2023 - Current
Introductory Career Services Coordinator
Winona ORC
10.2022 - 06.2023
Early Childhood Preschool Teacher
School District #204
08.2017 - 06.2021
Early Childhood Development Trainer and Mentor
A Chance To Grow
06.2017 - 10.2022
Early Childhood Paraprofessional & Literacy Tutor
School District #204
09.2007 - 06.2017
High School Diploma -
Annandale High School
Some College (No Degree) - Child, Youth and Family Studies
Rochester Community And Technical College
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