Stephanie J. Neumann
Phoenix,AZ
Summary
Driven to achieve fundraising goals that some would never have dreamed possible. Excellent communication skills, both written and verbal, to effectively convey the mission and impact of the organization. Self-motivated with a strong emphasis on efficiency, maximizing results while maintaining productivity. Comfortable and thriving in public speaking and confidently asking for donations. High integrity rooted in a solid moral and spiritual foundation, approaching work with honesty and authenticity. Familiarity with donor software such as DonorPerfect, Blackbaud, and Mobile Cause for efficient donor relationship management and contribution tracking. Accountable and always available to help others. Firm believer in the power of serving others through community service mindset. Collaborative fundraising leader experienced in soliciting new prospects, both business and individual. Promoting more than 20 years helping organizations achieve fundraising targets. Knowledgeable Development Director with solid background in development leadership, overseeing successful project lifecycles and strategic initiatives. Proven track record in building and maintaining donor relationships and implementing fundraising campaigns. Demonstrates strong strategic planning and team collaboration skills.
Overview
17
17
years of professional experience
Work History
Independent Life Coach
Lutheran Community Services Northwest
09.2010 - Current
- Completed certification with the Baraka Institute in Portland, OR, to obtain an additional role in a new program offered by Lutheran Community Services NW.
- Specializing in the ability to communicate with those in distress and provide them with the tools to recognize their abilities.
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Supported clients in identifying personal and professional goals to promote growth and fulfillment.
- Maintained detailed records of client interactions and progress towards goals, enabling accurate assessment of coaching effectiveness.
- Enabled clients to navigate life transitions with tailored strategies and empathetic support.
- Supported individuals dealing with mental health and emotional issues.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
Senior Loan Officer
Spokane Teacher's Credit Union
09.2019 - 04.2024
- Success attributed to self-discipline scheduling, organizational management of client data, reliability, availability, product knowledge, and out-of-the-box thinking.
- Submitted loan applications to an underwriter for verification and recommendations.
- Provided exceptional customer service during loan origination, addressing client concerns and ensuring a smooth process from start to finish.
- Cultivated a referral network with real estate agents, builders, and other professionals to generate new business leads.
- Monitored pipelines to track and log status of loans.
- Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
- Maintained strict confidentiality of bank records and client information.
- Established a reputation as an expert in various loan programs, becoming a trusted resource for colleagues and clients alike.
Development Director
Generation Alive
07.2022 - 01.2023
- Exceeded sponsorship expectations for Ignite, an annual event to raise money for youth leadership development and service in Spokane, WA.
- Created donor levels of giving with a structure to evolve with the organization's long-term goals.
- Enjoyed cultivating relationships with community, business and local civic leaders to draw attention to Generation Alive and bring in new donors and volunteers.
- Facilitated event planning, as well as creating a new annual event called The Big Give, targeted for end-of-year donations.
- Developed fundraising strategies tied to the mission, programs, and goals.
- Created compelling case statements for donor appeals, highlighting the mission-driven impact of organizational programs and services.
- Conducted thorough prospect research to identify new potential donors for targeted outreach efforts.
- Organized and spoke at events and galas.
Front Office Manager
Forster Financial
05.2018 - 07.2022
- Categorized client portfolios and prepared the CEO for meetings.
- Front desk duties included multiline answering and messaging, incoming and outgoing mail, and supply needs.
- Created client investment visuals, graphs and pamphlets, as well as follow-up protocols for investment portfolios.
- Coordinated meetings with investment companies, to host clients for special events and business collaborations.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
Development Director
Volunteers of America
09.2016 - 05.2018
- Developed and maintained a donor base to manage written appeals and create and implement new fundraising events.
- As the visionary and creator of the Eye Contact event, reaching hundreds of new donors to partner with the organization for years to come.
- Raised sponsorships to exceed overhead costs for all events, utilizing in-kind donations and reciprocated support to achieve the greatest good.
- Comfort and ease coordinating volunteer groups, special event committees, and informing the Board of Directors on revenue received as well as strategic planning for upcoming fiscal year.
- Events included: Eye Contact, I Remember Mama, Mardi Bras, Annual Luncheon, and quarterly written appeals.
- Created fundraising materials utilized on social media and websites and sent out in mass mailings.
- Maintained highly intensive schedule of visiting with potential donors and delivering compelling presentations and comprehensive fundraising proposals.
- Developed and executed annual fundraising plans, resulting in consistent revenue growth year over year.
- Created compelling case statements for donor appeals, highlighting the mission-driven impact of organizational programs and services.
- Established regular communication channels with donors, maintaining transparency about organizational activities and accomplishments.
- Strengthened relationships with community partners through targeted outreach and collaborative projects.
- Organized special events such as galas and auctions, raising significant funds for organizational programs and operations.
- Oversaw the creation of marketing materials to effectively communicate organizational impact to donors and stakeholders.
- Conducted thorough prospect research to identify new potential donors for targeted outreach efforts.
- Organized and spoke at events and galas.
- Secured corporate sponsorships by cultivating strong relationships with key decision-makers in various industries.
- Coordinated cross-departmental efforts in support of organizational objectives related to resource mobilization.
- Increased fundraising revenue and closely monitored donations and deposits for accurate recordkeeping.
Development & Community Relations Director
Lutheran Community Services NW
01.2008 - 07.2012
- Responsible for the fundraising of private, corporate, and church donations, as well as marketing decisions and implementation.
- Raised hundreds of thousands of dollars year after year, to sustain social service programs for victims of sexual assault, foster care programs, human trafficking outreach and support, advocacy for domestic violence and other victims of crime.
- Proactive in managing the marketing/PR component, and connected opportunities for donated radio, print, TV, and other mediums for advertising.
- Comfort and ease delivering hundreds of public speeches on live news, radio and large community gatherings such as the Synod Assembly, and major fundraising events.
- Active in decision-making for 70+ employees, and the clients we served.
- Enhanced public image of the organization through successful PR campaigns.
- Collaborated with internal departments to align community relations efforts with overall organizational goals.
- Served as a liaison between the organization and local government agencies, advocating for resources and policy changes that benefit the community served by the organization.
- Mentored team members in effective community relations strategies, fostering professional growth within the department.
- Developed and distributed informational materials to keep constituents informed about organizational activities and milestones.
- Coordinated volunteer programs to encourage community involvement in organizational initiatives.
- Increased participation in annual fundraising events, resulting in greater financial support for organizational programs.
- Managed budgets allocated for community relations activities, ensuring responsible use of funds while maximizing impact on target populations.
- Established an annual awards ceremony to recognize outstanding contributions by community members, fostering a culture of appreciation and reciprocity within the organization.
- Developed strategic relationships with local businesses for mutual support and event collaboration.
- Marketed offerings and services to community.
- Built, leveraged and shared positive relationships and partnerships with various external and internal stakeholders.
- Developed and executed quarterly rolling calendar of events.
- Led crisis communications and media relations activities in response to challenging situations.
Education
Bachelor of Arts - Public Relations, Religious Studies
Gonzaga University
High School -
Gonzaga Preparatory High School
Skills
- Goal setting
- Motivational techniques
- Active listening
- Empowerment strategies
- Positive psychology
- Vision creation
- Resourcefulness
- Self-discipline
- Action planning
- Networking strategies
- Emotional intelligence
- Problem solving
Timeline
Development Director
Generation Alive
07.2022 - 01.2023
Senior Loan Officer
Spokane Teacher's Credit Union
09.2019 - 04.2024
Front Office Manager
Forster Financial
05.2018 - 07.2022
Development Director
Volunteers of America
09.2016 - 05.2018
Independent Life Coach
Lutheran Community Services Northwest
09.2010 - Current
Development & Community Relations Director
Lutheran Community Services NW
01.2008 - 07.2012
Bachelor of Arts - Public Relations, Religious Studies
Gonzaga University
High School -
Gonzaga Preparatory High School
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