Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Stephanie Johns

Austin,TX

Summary

Strategic Account Executive with proven success increasing sales and revenue through developing loyal account relationships. Articulate communicator with exceptional negotiation skills. Known for understanding customer needs and delivering effective solutions.

Culturally savvy, technically agile, marketing wiz with creative experience in all media formats including Social Networking and Search Engine Optimization. Developed and executed multiple marketing projects including, print media design, website redesign, patient portal implementation, social media integration, event planning and execution. Exceptional at turning difficult into easy. Able to solve problems, communicate effectively, drive performance and implement new concepts successfully. .

Overview

16
16
years of professional experience

Work History

Account Executive

AccentCare (formally, Texas Home Health)
Austin, TX
- Current
  • Silver Award Winner 2018
  • High quota performer
  • Successfully devised and executed Marketing strategies on a monthly and quarterly basis
  • Maintain and Develop relationships with High profile Accounts such as Baylor Scott & White and Texas Orthopedics
  • Work one on one with physicians to make sure protocols are met
  • Teach and Educate others Account Executives about Ortho physicians
  • Educate Physicians about individual Programs one on one and in groups
  • Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
  • Cultivated relationships with key decision makers through regular client visits and follow-up calls.
  • Create several Partnerships with Hospitals, IPRS, and SNFS
  • Call on Physicians, Hospitals, Rehabs, Assisted and Independent Living, and Nursing Facilities to discuss Home Health Services Provided
  • Worked closely with Social Workers and Case Managers to Coordinate Patient Care
  • Organized CEUs for two of referring partners for their Case Managers and Social Workers
  • Worked closely with Physicians and Other Professionals to provide patient information and work on providing solutions for Home Healthcare
  • Discuss options with Patients and Family
  • Responsible for maintaining weekly, monthly sales call logs, following up with current admissions and pending patient admissions
  • Train and coach colleagues
  • Discuss protocols with physicians and staff; establish protocols for physicians
  • Revived dormant accounts by re-establishing relationships with key decision-makers.
  • Recruited, hired and trained new hires to optimize profitability.
  • Assist with Physician protocols and orders
  • Establish Meetings to Discuss Outcomes and Procedures for Physicians and Patients
  • Work with Business Development to Design Protocols Needed to Establish Outcomes
  • Develop, cultivate, and maintain relationships within the healthcare arena
  • Mentor other Account Executives
  • Work with monthly Quotas and Establish a Monthly and Weekly Business Plan.

Physician Liaison

Hands of Compassion Home Care Inc.
Midland, TX
01.2013 - 08.2015
  • Formulated and put into action a comprehensive marketing plan spanning two successive years: 2014 and 2015.
  • Responsible for developing and maintaining multiple partnerships within the community
  • Maintained Daily, Weekly, and Monthly sales logs
  • Worked closely with Physicians, Social Workers, Case Managers, and other Medical Professionals to provide patient information and work on providing solutions for Home Healthcare
  • Proficient within the bonus incentive programs currently pulling in 14 to 15 Medicare patients monthly and overall patients is over 20 monthly
  • Experience with insurance including, Medicare, Medicare advantage plans, term life, and Medicaid
  • Developed social media videos for physician and patient testimonials
  • Written Press Releases and created blogs weekly for interactive media purposes
  • Cover 18 counties in the West Texas Area
  • Proficient in using Playmaker to track my sales calls and referrals and create my targets for my weeks and months
  • Attend networking events for other marketing professionals to help establish a rapport within the community
  • Attended a Benefits Counseling Session in Wichita Falls to better understand Medicare and Medicare Advantage Plans
  • Created multiple promotional items as handouts for use in distribution during educational events
  • Responsible for all blogging and social media tips as well as monthly health tips we hand out to Seniors.
  • Developed and maintained relationships with physicians and other healthcare professionals to promote organization's services.
  • Assisted in the development of physician referral network by meeting with existing and potential referring physicians.
  • Identified new referral sources, developed marketing materials, and coordinated outreach activities.
  • Collaborated with internal teams to develop strategies for increasing referrals from targeted provider groups.
  • Created reports on referral patterns for management review.
  • Managed multiple projects simultaneously while adhering to deadlines established by upper management.
  • Maintained professionality and efficiency while working closely with leadership.

Marketing Director

Metrocrest Orthopaedics and Sports Medicine
Carrollton, TX
01.2008 - 04.2011
  • Implemented an effective strategic marketing plan that spanned from 2008 to 2011.
  • Produced advertising plan and materials
  • Managed company website, Search Engine Optimization, Social Media including (Facebook, Twitter, FlickR, and YouTube)
  • Conducted on-line patient surveys, email blasts, and a Patient Portal Implementation (Medfusion)
  • Monitoring of Google, hospital website and other search engines were performed often to maintain consistent and current placement of Metrocrest Orthopaedics
  • Conducted monthly visits with referral physicians for our practice
  • Maintained and developed rapport with top referring practices
  • Developed relationships with Hospital staff in an effort to help increase practice visibility and help with in hospital marketing
  • Marketing Director Achievements: Increase patient volume by implementing new patient portal creating easier, more efficient patient intake process
  • Designed and created new print media to improve marketing efforts inside and outside of the clinic
  • Oversaw all the efforts of the construction and decoration of new location
  • Launched social media efforts within clinic to increase patient awareness
  • Envisioned and implemented a website redesign to include a new patient portal
  • Increased website traffic and visits by optimizing Search Engine Optimization strategies
  • Successfully addressed physician liaison related matters concerning patients and insurance.
  • Coordinated and Developed relationships with other practices regarding referrals and patient services
  • Strengthened and Promoted stronger relationships with physicians, hospitals and patients
  • Pioneered “Early Morning Clinic” offering patients extended morning hours on a walk in basis
  • Marketed extended hours to all target area with posters, flyers, website, social media, and in house
  • Communicated to all patients, ERs, Physician offices, High Schools, and Youth Centers new availability which lead to a successful patient increase
  • Generated a 5% increase in patient volume.
  • Launched temporary office location in Flower Mound to establish market presence
  • Educated community during events regarding healthy lifestyles, proper exercise and the importance of seeking medical advice.
  • Created customer-focused messaging that resonates with target audiences.
  • Organized promotional campaigns, including social media, print materials, press releases, and website content.
  • Developed and implemented a comprehensive marketing strategy to increase brand awareness.
  • Oversaw budgeting for all marketing activities, ensuring expenditures were within allocated limits.
  • Analyzed sales data to measure the effectiveness of marketing initiatives.
  • Coordinated events such as trade shows and conferences to promote products or services.
  • Developed strategies for online visibility through SEO and SEM optimization techniques.
  • Generated reports outlining performance of various campaigns against goals set forth in the strategic plan.
  • Directed the development of digital assets such as websites, e-commerce platforms, blogs, email campaigns.
  • Established metrics to track ROI on all marketing programs.
  • Designed and produced marketing collateral for product launches and promotions.
  • Managed relationships with advertising agencies and vendors.
  • Conducted market research to identify customer needs and preferences.
  • Maintained up-to-date knowledge of industry trends and competitive landscape.
  • Presented monthly results of all marketing efforts at executive team meetings.
  • Identified opportunities for new business partnerships or other growth initiatives.
  • Delivered marketing strategy updates to upper-level management.
  • Collaborated with other departments to coordinate strategic marketing activities.
  • Recommended policy changes to improve marketing tactics and strategies.

Education

Master of Business Administration - Marketing

Texas A&M Commerce University
Dallas, TX

Bachelors of Business - Business with an emphasis in Marketing

Southwest Texas State University
San Marcos, TX

Skills

  • Integrated Marketing Campaign Creation
  • Customer Relationship Cultivation
  • Positive Change Agent
  • Marketing Materials Development
  • Strategic Communications
  • Business to Customer
  • Customer Profiling
  • Business to Business
  • Brand Management
  • Team Leadership
  • Customer Retention
  • Event Planning
  • Physician Liaison
  • Community Educator
  • Business Development
  • Staff Management
  • Revenue Generation
  • Customer Service
  • Data Analysis
  • Customer Relationship Management
  • Progress Reporting
  • Pipeline Management
  • Account Management
  • Account planning
  • Account Servicing
  • Sales methodologies
  • Sales Strategies
  • Needs assessments
  • Client Relationship Building
  • Strategy implementation
  • Customer rapport
  • Sales strategies implementation
  • Operations
  • Relationship building and management
  • Interpersonal Skills
  • Account oversight
  • Research and analysis
  • Negotiation Skills
  • Strategic Initiatives
  • Performance Tracking
  • Business Service Management
  • Order Management
  • Service Coordination
  • Customer Relationship Management (CRM)
  • Financial Reporting
  • Sales expertise
  • Customer Relationships
  • Written and verbal communication
  • Customer Presentations
  • Vendor Management
  • Service Management
  • Sales proficiency
  • Business growth opportunities
  • Customer Relations
  • Strong presentation skills
  • Client campaigns
  • Sales Quota Achievement
  • Managing client relationships
  • Budget Management
  • Marketing Management
  • Budget Development

Affiliations

Hiking with my dogs

Paddle boarding on Lady bird Lake

Pure Barr

Brunch with Friends on Sundays

Accomplishments

  • Silver Awards Winner
  • Top Performer for 7 years with current company
  • Mentor for other Account Executives

References

References available upon request.

Timeline

Physician Liaison

Hands of Compassion Home Care Inc.
01.2013 - 08.2015

Marketing Director

Metrocrest Orthopaedics and Sports Medicine
01.2008 - 04.2011

Account Executive

AccentCare (formally, Texas Home Health)
- Current

Master of Business Administration - Marketing

Texas A&M Commerce University

Bachelors of Business - Business with an emphasis in Marketing

Southwest Texas State University

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Stephanie Johns