Summary
Overview
Work History
Education
Skills
Board Appointments
Technologies
Work Availability
Timeline
Hi, I’m

Stephanie Johnson

Murfreesboro,TN
Stephanie Johnson

Summary

Highly strategic and motivated C-level with progressive career history in technology and healthcare. Offering exceptional leadership and management skills with proven ability to build trust and communicate effectively across all levels of organization. Adept at partnering with boards of directors and C-suite executives to develop and execute strategic business plans that achieve key objectives

Demonstrated ability in creating productive and strong technical and client focused team. Excellent relationship builder, skilled with creating productive yet challenging environments with internal teams and creating lasting partnerships with external clients. Experience managing and driving change to promote continuous operational improvement. Employed multi-prong strategy to streamline internal systems, enhance revenue and extend profits.

Overview

26
years of professional experience

Work History

Acklen Avenue
Nashville, TN

COO/Integrator
01.2022 - Current

Job overview

  • Maximized profits through reducing expenditures and evaluating prices.
  • Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging software development trends.
  • Conducted financial forecasting to explore strategic options and develop creative solutions to complex business issues.
  • Fostered proactive attitude and future-focused thinking among staff in fast-paced environment.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Created an official budgeting process and official signing and approvals for new funding and program initiatives.
  • Oversaw technological improvements, successfully preparing to expand into healthcare and fintech while eliminating business bottlenecks.
  • Doubled sales revenue in year 1 through upselling and cross-selling within existing client base as well as strategically attracting new business.
  • Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
  • Created program to promote new managers from within, leading to cohesive leadership structure.

JS Security Consulting
Nashville, TN

Founder and President
07.2014 - Current

Job overview

  • This is a company my husband and I started in 2014. He currently runs the company full-time. I am not in the day to day currently but I found our first big clients that enabled him to retire from his 31 year law enforcement career and work for himself full-time.

Stratasan
Nashville , TN

EVP, CX
06.2016 - 09.2021

Job overview

  • Brought on reporting directly to the CEO in 2016 as a VP, SVP then EVP to operationalize the organization's core delivery arm.
  • This team consists of 5 divisions; Strategic Advisory Services (Health Data and GIS Analysts), Consulting (Hospital and Health Services), Channel Partnerships (Hospital Association Customers), Customer Success (Supporting Stratasans Health Data platforms) and Onboarding, Training and Support. Our main objective is to take healthcare data and transform it into information that meets the strategic objectives and goals of our healthcare system clients.
  • Implemented EOS methodology across all divisions.
  • Reorganized the department to create additional efficiencies by minimalizing duplication, and maximizing delivery and output.
  • Revitalized business plans and realigned company objectives to increase overall profits.
  • Consistently maintained Customer net retention of 110%
  • Implemented organization's overall mission and vision and assessed employees' job satisfaction in workplace.
  • Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize upsell opportunities.
  • Transformed departmental operations through aggressive process overhaul including installing an organized RFP process that resulted in just under $1.5M in new business in 2020.
  • Utilized consultative selling techniques to educate and offer existing customers additional services to drive sales.

Teknetex, Inc
Nashville, Tennessee

President and COO, Consultant
07.2015 - 07.2016

Job overview

  • Hired by the CEO to create the recruiting, sales and business development divisions and to get them up and running and productive.
  • This included Teknetex Costa Rican division.
  • Teknetex had it’s highest productive quarter within 4 months of my start.

Zycron Inc.
Nashville, TN

Chief Operations Officer
01.2008 - 07.2015

Job overview

  • Promoted to the COO role by the CEO to operationalize the recruiting, marketing, administrative, and human resources departments, working with staff to set priorities, goals, and alignment to elevate results across the organization.
  • Lead Operations of US and International (UK) locations including heading up the acquisitions initiatives.
  • Created a new vertical division (Healthcare Information Technology) that produced $4M dollars in revenue in the first year.
  • Created and implemented the organization’s Disaster Recovery plan.
  • Implemented and provided budged oversight for over $2M in technology upgrades, i.e., CPU’s, dual monitors, phone systems, Salesforce, MaxHire, Bullhorn and paperless initiatives.
  • Oversaw and directed all branch locations domestically (Dallas, Denver, Pittsburg, Chattanooga) and internationally (London and Medellin Colombia).
  • Oversaw annual budgets for my direct departments to reduce overhead and achieve regional expense control and savings.
  • Created and oversaw mergers and acquisitions disposition process for select assets.
  • Served as strategic advisor and functional expert on critical strategic and operational matters.
  • Conducted financial forecasting to explore strategic options and develop creative solutions to complex business issues.
  • Spearheaded business initiatives securing multiple multi-year contracts.
  • Increased customer satisfaction and streamlined business processes and procedures.
  • Orchestrated short and long range strategic plans to direct financial progress of business.
  • Expanded business operations through new process development and strategic planning.

Zycron
Nashville, TN

Vice President of New Business Development
01.2007 - 01.2008

Job overview

  • Elevated to the VP of New Business Development by the CEO to focus on new business development.
  • Brought in one of the company’s top revenue generating clients, Toyota.
  • Liaised with high-value accounts, fostering personal relationship and top-of-mind awareness to capture emerging business opportunities early.
  • Traveled 75%.
  • Delivered informative presentations to industry professionals, providing valuable information on topics relevant to daily operations and company products and services.
  • Performed client presentations articulating the value proposition of product, solution, and service offerings.
  • Headed the RFP response from start to completion on new opportunities.
  • RFP success rate at 90%.
  • Liaised with high-value accounts, fostering personal relationship and top-of-mind awareness to capture emerging business opportunities early.
  • Prepared proposals, negotiated contracts and connected with clients to drive consistent sales.
  • Handled client accounts through entire lifecycle, executing contracts, providing customer service and advising on methods for maximizing return from services provided.

Zycron Inc.
Nashville, TN

Director of IT Staffing
01.2004 - 01.2007

Job overview

  • Promoted to Director of IT Staffing to lead, grow and hire additional recruiting staff to the team.
  • Developed process improvements and streamlined procedures to effectively resolve employee discrepancies.
  • Reviewed compensation program and developed short- and long-term plans to increase efficiency and employee satisfaction.
  • Developed processes and metrics that supported achievement of organization's business goals.

Zycron Inc.
Nashville, TN

Senior Recruiter, Management Information Systems
07.2000 - 01.2004

Job overview

  • Hired directly by the President/CEO to create recruiting processes and improve the current HR business practices.
  • Brought in over 1.3 million dollars in revenues per year for the 2003/2004 year.
  • Determined applicant qualifications by interviewing applicants, analyzing responses, verifying references and interviewing applicants on a consistent set of qualifications.
  • Working in the open market, this position entailed: process analysis (HR/Recruiting), defining current business needs, sourcing and recruiting highly skilled technical professionals, interviewing, technical screening, in-house recruiting coordination and facilitating and implementing internet recruiting methods.
  • Implemented new processes to provide a stronger infrastructure to: manage vendors effectively, recruit effectively, and coordinate and screen candidates competitively (in-house/external) Part of the organization’s team that manages and recruits for accounts in healthcare, automotive, manufacturing, government, utility and financial markets.
  • Recruited using subcontractors and Visa sponsored candidates.
  • In addition to the above, I implemented new recruiting techniques and methodologies within the new infrastructure to ensure continuity of procedures and processes.
  • I met and exceeded my goals, as I personally hired and coordinated the placement or contract to hire and contract employees, fulfilling the requisitions assigned to me directly by senior management.
  • I directly work with the New Business Development team to jumpstart our presence with new accounts by building a marketing plan tailored to the client.
  • This includes developing a marketing strategy, researching and implementing the best strategy and developing new business relationships., Hired to participate in the professional internship program to gain technology exposure.
  • Projects included maintenance of the hospitals Novell/NT based network, database design, creation and management and working with the HR department to computerize employee records and information.
  • For this particular project I analyzed and recommended different available technologies and vendors for the departments particular needs.
  • This project was tracked using MS Project.
  • Part of the Level II & III support team and created a tracking database for static TCP/IP addresses.
  • Additional responsibilities include web page design and email administration.

Nashville Health Care Council
Nashville, Tennessee

Manager
01.2000 - 08.2000

Job overview

  • Hired by the President of the The Nashville Health Care Council to growt NHC members.
  • Directly organized and implemented Council events, including the following, “HIPAA and Its Implications for Health Care Providers”, Garage to Wall Street forum with Kenneth Abramowitz, Seminar on eHealth: The Future, and a briefing with Vice President Gore’s health care analyst, Dr. Richard Boxer.
  • Directly assisted the President of the Council by working with health care industry leaders to position Nashville as the nation’s health care and e-health care communities.
  • Oversaw and executed the web development for the Council’s web site as well as recommend appropriate technologies.
  • Pursued membership from Nashville’s health care and e-health care industry leader companies.
  • Developed and implemented database to effectively track and recruit new and existing members.
  • This position was as much Public Relations as it was management.

AdvoCare of Tennessee, ADVOCARE OF TENNESSEE serves the Healthcare & Medical
Nashville, TN

Executive Assistant to the Associate Director of Clinical Services
07.1997 - 10.1999

Job overview

  • Hired by the Associate Director of Clinical Services to provide administrative support to the Associate Director and Chief Medical Officer
  • Created and maintained Access databases for QI/QA and Clinical department practices.
  • Prepared and edited documents for NCQA review preparation.
  • Created and maintained reporting tools for the QI/QA and Care Management Standards.
  • Worked with QI/QA on compiling data for Clinical Management indicators.
  • Responsible for the Clinical Review for Risk Management and Utilization Management.
  • Created and edited the Provider and Member Quarterly Newsletter.
  • Maintained and edited the existing Clinical Policy and Procedure manuals.

Howard University Hospital, RD
Washington, DC

Management Information Systems -Internship Student
05.1999 - 08.1999

Job overview

  • Won a coveted internship spot at Howard University Hospital in the Management Information Systems Department.
  • Shadowed staff and learned advanced work such as Microsoft Exchange Server, ticketing system, Level 1 and Level 2 support and implementing an enterprise wide patient data portal.

Education

Strayer University
Fredericksburg, VA

MBA from Management
2005

University Overview

Tennessee State University
Nashville, TN

Bachelor’s of Science from Health Care Administration and Planning
2002

University Overview

Skills

  • Executive leadership
  • Financial leadership
  • EOS Practitioner
  • Contract Management & Negotiation
  • Strategic Planning and Execution
  • P&P Development
  • Proposal Development & Response
  • New Business Development
  • P&L Responsibility
  • Team Building
  • Budgets, Team Building, Process analysis
  • Operations oversight
  • Complex problem-solving mastery
  • Industry partnership development
  • Revenue growth
  • Strategic business planning

Board Appointments

Board Appointments

Nashville Technology Council Board of Directors 2019 - Present

Nashville Technology Council Board of Directors 2010 - 2014

Fifty Forward Board of Directors 2010-2013

The Middle Tennessee Workforce Investment Board 2011-2012

Black Data Processors Association (BDPA) 2013 - 2015

National Association of Health Services Executives (NAHSE), Board of Directors 2014 - 2016

Technologies

Technologies
  • Hubspot
  • Slack
  • Zoom Info
  • Churn Zero
  • Salesforce
  • G-Suite
  • Trello
  • Wrike
  • Constant Contact
  • Canva
  • Deel
  • BambooHR
  • Greenhouse
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

COO/Integrator
Acklen Avenue
01.2022 - Current
EVP, CX
Stratasan
06.2016 - 09.2021
President and COO, Consultant
Teknetex, Inc
07.2015 - 07.2016
Founder and President
JS Security Consulting
07.2014 - Current
Chief Operations Officer
Zycron Inc.
01.2008 - 07.2015
Vice President of New Business Development
Zycron
01.2007 - 01.2008
Director of IT Staffing
Zycron Inc.
01.2004 - 01.2007
Senior Recruiter, Management Information Systems
Zycron Inc.
07.2000 - 01.2004
Manager
Nashville Health Care Council
01.2000 - 08.2000
Management Information Systems -Internship Student
Howard University Hospital, RD
05.1999 - 08.1999
Executive Assistant to the Associate Director of Clinical Services
AdvoCare of Tennessee, ADVOCARE OF TENNESSEE serves the Healthcare & Medical
07.1997 - 10.1999
Strayer University
MBA from Management
Tennessee State University
Bachelor’s of Science from Health Care Administration and Planning
Stephanie Johnson