Stephanie Johnson
Orlando,FL
Summary
Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.
Overview
29
29
years of professional experience
Work History
Patient Care Coordinator
Upperline Health
09.2022 - Current
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Provided excellent customer service to patients and medical staff.
- Processed payments using credit cards, maintaining accurate records of transactions.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Greeted and assisted patients with check-in procedures.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Senior Dispatcher
Altice USA
03.2004 - 04.2022
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Managed daily delivery and work schedules to maximize coverage.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Monitored changes in delivery schedule and communicated changes to customers.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Investigated and resolved customer and vendor issues to retain business.
- Identified locations and needs of callers to accurately send assistance.
Customer Service Representative
Optimum
03.1996 - 10.2003
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Made outbound calls to obtain account information.
Education
High School Diploma -
Southanpton High School
06.1989
Skills
- Verbal and Written Communication
- Repair Scheduling
- Data Entry
- Schedule Coordination
- Critical Thinker
- Training New Hires
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Customer Service
- Multitasking and Prioritization
- Understanding Customer Needs
- Customer Data Confidentiality
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Problem-Solving Abilities
- Office Equipment Proficiency
- Customer Relations
- Inbound and Outbound Calling
- Courteous Demeanor
- Customer service
- Patient relations
- Appointment scheduling
- HIPAA compliance
- Critical thinking skills
- Organizational skills
- Insurance verification
- Scheduling
- Patient documentation
- Patient registration
- Proficient in Availity
- Payment collection
- Office administration
- New hire training
- Multitasking
Timeline
Patient Care Coordinator
Upperline Health
09.2022 - Current
Senior Dispatcher
Altice USA
03.2004 - 04.2022
Customer Service Representative
Optimum
03.1996 - 10.2003
High School Diploma -
Southanpton High School
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